Job Description

Please note: Along with your CV an application must be filled in*

For an application pack and further information please visit: www.family-action.org.uk/get-involved/work-us/current-vacancies/

once on the webpage please click the job title and click apply now

completed.application7@family-action.org.uk*

Please email completed applications to the email given in the link above

FOOD Club Assistant and Driver Job Reference:1580

Location: Greater London Hours of Work:14.8 hours/week (Thursday 9-5pm, Friday 9-5pm)Salary:27,320 FTE per annum, inclusive of Inner London Weighting 10,928.00 pro-rata per annum)

Contract Type: Temporary Contract Closing Date:6th October 2025

About the role

ID: 1580 FOOD Club Assistant and Driver, Family Action FOOD Clubs
Service: FOOD CLUBS
Salary: 27,320 FTE per annum, inclusive of Inner London Weighting 10,928.00 pro-rata per annum, inclusive of Inner London Weighting)

Location: Greenwich.

Hours: 14.8 hours/week (Thursday 9-5pm, Friday 9-5pm)

Contract: Fixed term till 31 March 2026, with possibility of extension.

Family Action & the Role's Impact:
At Family Action we support people through change, challenge or crisis. It's what we've done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

FOOD Club Assistant and Driver you will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.
You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families
You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.

Main Responsibilities:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.

Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.

2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.

3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.

4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.

5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.

6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.

7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.

8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.
Main Requirements (for details check the job description and person specification):
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service - Enhanced level.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:

Closing Date: Monday 6th October 2025 at 23:59 To learn more about Family Action: Careers To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Sylvia Barnes Sylvia.Barnes@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Family Action & the Role's Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Family Action FOOD (Food On Our Doorstep) programme aims to:

provide regular access to a sustainable supply of food to people at risk of food insecurity

encourage families to access local support services and be signposted to other agencies

increase disposable income for local families to improve life chances and wellbeing

reduce the amount of food being sent to landfill in the UK by utilising surplus food

Main Responsibilities:

Support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.

Assist with regular compliance checks to ensure the quality and safety of the service.

Perform all duties in line with food safety and hygiene standards.

Ensure volunteers are using up-to-date allergies forms.

Assist with financial checks, stock control, recruitment, induction and training of volunteers.

Record accurate data to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.

Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.

Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.

Carry out satisfaction surveys with service users and act on feedback to support the improvement of the service.

Identity new opportunities for growth, including expansion to other local areas and advertising existing FOOD Clubs via local agencies.

Main Requirements (for more details, please see the job description):

You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families.

You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.

Ability to build positive relationships, communicate effectively, and work collaboratively with diverse stakeholders, teams and our service users.

Commitment to equal opportunities, diversity and equality.

Ability to align with and support Family Action's mission and values.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

To Apply:

Complete:

the Application Form and send to: completed.application7@family-action.org.uk

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend.

Job Summary:

Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.

Key tasks & responsibilities:

1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.

2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.

3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.

4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.

5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.

6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.

7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.

8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.

9. Carry out satisfaction surveys with service users and act on feedback to support the improvement of the service.

10. Support the FOOD Club Coordinator to identity new opportunities for growth, including expansion to other local areas and advertising existing FOOD Clubs via local agencies.

11. To be able to evidence Family Action's values at all times, which underpin Family Action's mission of 'building stronger families' by:

a) Being people focused

b) Reflecting a 'can do' approach

c) Striving for excellence in everything we do

d) Having mutual respect for everyone we work with, work for and support through our services

12. To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action's procedures for promoting and safeguarding the welfare of children and vulnerable adults.

13. To comply with Family Action's Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

14. To comply with Family Action's Health and Safety Policy, Data Protection Policy and to protect your own and others' health, safety and welfare.

15. To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

Job Type: Part-time
Contract length: 12 months

Pay: From 910.66 per month

Benefits:

Cycle to work scheme
Work Location: In person