Job Description

REPORTS TO: Head of Empowerment & Support Services

Hours: Full Time, 37.5 hours per week. Mon-Fri, occasional evenings and weekends

Salary: 30,000

Location:

Hemel Hempstead,with occasional travel

JOB DESCRIPTION

OVERALL PURPOSE

To lead and manage the day-to-day operations of Dacorum Foodbank, ensuring the effective delivery of emergency food support to individuals and families in crisis. The Foodbank Manager will oversee a team of staff and volunteers, manage suppliers, stock and logistics, and work collaboratively with supporters, internal teams, referral agencies and support services to provide holistic, person-centred support. You will support the team to manage ad hoc donations and potentially challenging situations with empathy and professionalism.

DUTIES AND RESPONSIBILITIES

Operational Management

Oversee the daily running of the foodbank and our distribution centres in line with Trussell guidelines and DENS policies and procedures Manage food stock levels, including collections, donations, storage, and distribution. Ensure accurate record-keeping of referrals, stock movement, and service usage. Carry out risk assessments and uphold compliance with H&S and food safety standards Ensure safeguarding and data protection policies are implemented and adhered to

Team Leadership

Recruit, train, and supervise foodbank staff and volunteers including rota management Provide ongoing support, supervision, and development opportunities. Foster a positive, inclusive, and values-led team culture.

Partnership Working

Ensure clients are welcomed with dignity and offered appropriate support. Build and maintain relationships with referral agencies, food suppliers, and community partners Work with DENS fundraising team to generate and maintain support from the community Represent DENS and the Foodbank at external meetings where required

Monitoring and Reporting

Oversee the use of Trussell's data collection system to record stock in and out, & vouchers fulfilled Monitor service performance and produce regular reports for management and funders. Contribute to service development and continuous improvement initiatives. Support fundraising and awareness-raising activities as required.

Person Specifications

Education & Training - Essential

GCSE level English & Maths or equivalent

Education & Training - Desirable

Food Safety certificate or willing to complete Qualifications in warehouse management or willingness to work towards Full driving licence

Knowledge & Experience - Essential

Supervisory or management experience Partnership working and community engagement Understanding of H&S, safeguarding, data protection/confidentiality, and equality & diversity

Knowledge & Experience - Desirable

Experience of working or volunteering in a Foodbank or other charity Understanding of poverty, homelessness, welfare benefits, and the wider support landscape Knowledge of local support services and referral pathways

Skills & Abilities - Essential

Strong written and verbal communication skills Strong leadership and people management skills, able to delegate Organisation and problem solving skills Able to prioritise and manage time effectively Good IT skills Able to work independently and unsupervised

Skills & Abilities - Desirable

Volunteer management Experience of data collection & reporting

Personal Qualities - Essential

Compassionate, non-judgemental approach Ability to build and maintain professional relationships Committed to collaborative working Adaptable and flexible Able to lift and move food parcels safely (training provided) Passionate about helping rebuild lives
Job Type: Full-time

Pay: 30,000.00 per year

Work Location: In person