Job Description

Former Tenant Arrears Assistant - Fixed Term for 6 Months

Salary up to 28, 826 per annum

(Benefits include Company Pension Scheme, Company Healthcare scheme, Flexible Working)

The successful candidate will provide high quality administrative support to the Income Team to ensure effective former tenant arrears collection. The role is key to supporting the efficient implementation of income procedures.

Key responsibilities include:

Helping to maintain accurate former tenant rent accounts.

Liaising with external agencies and former customer representatives as necessary.

Prepare standard letters, notices, rent statements and correspondence related to former tenant arrears.

Handle routine former tenant enquiries about balances, payment methods, and account queries by phone, email, or in writing

Assisting in the management of Direct Debit payments and returns

Contacting former customers using a variety of methods in order to manage debt on former rent accounts where necessary.

Supporting other areas of Income collection where necessary

The successful candidate will have:

Proven experience in an administrative role

Proven ability in a customer facing environment

Excellent written and verbal communication skills

Has a strong attention to detail and high level of accuracy

Proficient in Microsoft Office (Word, Excel, Outlook etc)

Ability to manage time effectively and meet deadlines

Has the ability to handle sensitive and confidential information

Ideally, previously worked in a debt recovery role

To apply on-line please click on the link: https://trentanddove.current-vacancies.com/Jobs/Advert/3990346?cid=2123

The closing date for application is: 28 October 2025

We welcome applications from all sections of the community.

Job Type: Temporary
Contract length: 6 months

Pay: Up to 28,826.00 per year

Work Location: In person