Job Description

Remote and/or Hybrid (UK hours) | Contract | Part-time

Who We Are

Second Voice

helps B2B teams build outbound sales engines that don't rely on lucky hires or expensive tools. We deliver high-converting outbound campaigns and develop ambitious SDRs into proper sales professionals - fast.

Our clients count on us to create strategic conversations with their ideal customers. Our SDRs count on us to accelerate their development. And our founders? They need someone who can own delivery - keeping campaigns sharp, clients confident, and operations watertight.

Why This Role Matters

Our delivery is growing. So are our clients. And our founders? Let's just say their plates are spinning.

We're looking for a

Fractional Client Account Manager

who can operate as our internal

project manager, delivery lead, and client relationship owner

- all at once. Someone who gets the nuance of B2B sales, the pace of agency life, and the difference between "just managing" and actually driving results.

This isn't a passive role. You'll need to be commercially sharp, ruthlessly organised, and confident steering teams and clients in equal measure.

What You'll Own

> Client Relationship Management

Lead onboarding: kick-off calls, asset wrangling, internal handovers Be the day-to-day contact for clients - proactive, clear, and on the front foot Own monthly performance reports with sharp insights and practical recommendations Stay plugged into client-side GTM motions and help us align outbound efforts accordingly

> Project & Campaign Management

Run the show on delivery timelines - from launch plans to copy deadlines and SDR alignment Ensure every campaign has what it needs to launch right and run well Oversee SDR allocation based on capacity, results, and client needs Lead weekly check-ins to keep the whole team ahead of the curve

> Data, Strategy & Action

Monitor CRM dashboards and call data to spot risks before they bite Surface insights and make decisions- not just reports Collaborate with our Outbound Strategist (a.k.a. co-founder Ben Bennett) to adjust course when needed Be the feedback loop across SDRs, clients, and strategy

What We're Looking For

5+ years in outbound sales and client delivery Experience owning accounts in a

B2B agency

or

early-stage startup

First-hand knowledge of

outbound or demand gen campaigns

- especially cold calling Confident driving timelines, deliverables, and internal accountability Fluent in tools like HubSpot, Airtable, Asana, Notion, Slack, ChatGPT, etc.

You'll Thrive If You're...

Analytical:

You read dashboards like a novel and spot trouble a mile off.

Outbound-savvy:

You know what makes cold outreach land - and what makes it crash.

AI-literate:

You use GPT to move faster, document better, and find answers quicker.

Clear Communicator:

Whether it's Slack or strategy decks, you get to the point.

Proactive:

You chase clarity, not chaos -- and don't wait to be asked.

Stakeholder-savvy:

You can navigate founders, SDRs, and client execs without blinking.

Data-led:

You translate "what's going on?" into "here's what we're doing."

Kind-but-firm:

You hold the line without the drama.

Low-ego, High-initiative:

You fill the gaps before they become problems.

The Details

Commitment:

2-3 days/week (ideally spread out, not block booked)

Start date:

ASAP

Location:

Remote or hybrid (we're Brighton-based, UK hours)

How to Apply

No CVs. No service decks.

Instead, send us a quick video introducing yourself and covering:

Why this role is a fit for you*
One example of owning delivery in a complex outbound environment Three things most teams get wrong about account management - and what you'd do instead
Ping

Sara Osterholzer on LinkedIn

to share your video and kick conversations off.

Final Thought

We're building something different - and fast. If you're looking for a fractional role with real ownership, sharp thinking, and quick impact, let's talk.

Job Types: Part-time, Freelance

Pay: From 200.00 per day

Expected hours: 16 - 24 per week

Schedule:

Monday to Friday No weekends
Work Location: Remote