Job Description

About us:

Highcliffe Medical Centre is a forward thinking GP practice in Dorset which looks after more than 15,000 patients.

We pride ourselves on delivering the very best care to our patients and are committed to mentoring and developing our team to enhance our service.

Our practice is committed to building a culture of meritocracy and offers opportunities for personal development and advancement.

Your new job:

You will be working as a Frailty Administrator for Highcliffe Medical Centre.

You'll be supporting the Frailty Team to help improve how patients access services, making sure they get the right advice and information when they need it. Your role will also involve helping to plan care that's timely, efficient, and centred around each patient's needs.

You'll play a key part in handling the day-to-day admin that keeps a patient's journey through primary care running smoothly. This includes helping to organise the frailty rota and keeping everything coordinated across the team.

Key Responsibilities:

Serve as the initial point of contact for the frailty team. Filter tasks to determine if a visit is necessary, prioritise tasks, and assign appropriate staff based on their capacity and qualifications. Follow practice guidelines for booking visits. Gather detailed information when booking visits, including patient relatives, next of kin, consent, mobility, and any specific concerns or queries. Ensure joint visits are arranged where necessary. Manage a waiting list for patients over 75 recently discharged from the hospital. Follow up with patients within a week of discharge to ensure they are coping. Code follow-ups appropriately and handle delayed discharge summaries promptly. Determine if further follow-up is needed based on patient interactions with GPs or clinic visits. Code and note patients discharged to care homes or respite care. Direct patients to appropriate external services, such as Christchurch Angels, CHS Healthcare, BCP Council, Adult Social Services and Social Prescribers. Collaborate with team members to spread QOF-related visits throughout the year. Focus on QOF categories relevant to the frailty team, such as Dementia, Diabetes, Asthma/COPD, Heart Failure, and Learning Disabilities. Run reports for housebound and nursing/care home patients eligible for Covid/flu vaccinations. Maintain up to date documentation, including printing, filing, and updating content pages. Process acute medication requests. Code unpaid carers and provide support, including distributing care packs and signposting to relevant resources. Document and save minutes for Frailty and Nurse meetings, sharing with relevant team members.
Job Types: Full-time, Part-time

Pay: 13.50 per hour

Expected hours: 24 - 37.5 per week

Benefits:

Company pension Free parking Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person