Job Description

NHSP IDs:

85928

Job Title:

Frailty Administrator

Duration:

This is a temporary role, and it is currently due to last until roughly 6th February 2026, with a possibility of extension

Location:

Newton Abbot Community Hospital, West Golds Road, Jetty Marsh, Newton Abbot, Devon, TQ12 2TS

Hours:

37.5 hours per week, Mon - Fri, any 8 hours between 8am - 6pm

Pay Banding:

Band 3 - 13.60 per hour

Trust:

Torbay and South Devon NHS Foundation Trust

The postholder must have the following experience:

Strong administrative experience

Good typing skills

Good customer service

Job Overview

- To provide comprehensive and high quality administrative and clerical support to the department ensuring an effective and efficient service is delivered.

- To ensure that patients are treated with courtesy, dignity and respect.

- The most rewarding part of this role is providing a high standard of administrative assistance to clinicians, patients, carers, relatives, outside agencies and the overall team ensuring they are all well supported.

- You will work with very little supervision, prioritising and managing their own workload on a day-to-day basis.

Main Duties of the Job:

Typing of clinical correspondence.

To ensure all results of tests and investigations are tracked effectively, shown to the relevant clinician or nurse promptly and to undertake appropriate action as instructed

To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate

All clinic outcomes or admissions and discharges must be recorded accurately and complete or amend any that have not been done

Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others.

To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly

Taking and transcribing formal minutes if required

To open and act on correspondence received and bring to the attention of the clinician along with the medical notes

To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department

To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader

To produce and update Standard Operating Procedures (SOP) for all aspects of the respiratory virtual ward service

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates -

work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary

Pay: 13.60 per hour

Expected hours: 37.5 per week

Work Location: In person