Job Description

Framework Administrator

LOCATION:

Bristol

HOURS:

37.5 hrs per week, Monday to Friday

+ About the role

As an Administrator for Framework clients, you will play a key role in supporting the smooth operation and delivery of services across our client base. This role involves managing administrative tasks, maintaining client records, coordinating communications, and ensuring timely and accurate data handling in alignment with Framework protocols.

You will be the central point of contact for client-related administrative activities, working closely with internal teams to support service delivery, compliance, and client satisfaction. Attention to detail, strong organizational skills, and the ability to handle sensitive information with discretion are essential for success in this role.

+ Desirable attributes / Knowledge, experience and training

Must be an experienced building control administrator with good working knowledge of all admin aspects of the building control process.

Should be conversant in use of all Microsoft Office 365 applications.

The post holder will be appointed at a level appropriate to qualifications and experience. Progression between the grades of this post will be dependent upon the attainment of further qualifications, experience, and a competency assessment.

+ Roles and responsibilities

Provide administration management support for key clients Assisting surveyors with their daily duties i.e., fee quotes, initial notices Printing plans and setting up project files Producing formal letters Setting up new projects Issuing notices and certificates to clients, Local Authorities, and statutory bodies Filing site inspection reports Creating site files for larger projects Filing acceptance and rejection notices Booking site inspections Dealing with telephone queries General filing of project files Archiving project files Scanning project plans and documentation Dealing with all incoming and outgoing post Assisting all staff with any ad-hoc tasks
This job description only contains the main duties relating to this post and does not describe in detail all the duties required to carry them out, and there will be an expectation that the post holder will carry out other duties that reasonably fall within the general nature of the level of responsibility of the post. The responsibilities contained within this job description are subject to annual review and may need to be adjusted in line with service developments.

Why join our group

ICA Group comprises of several businesses. Group structure continues our ambition to be a leading multi-disciplinary provider of quality inspection and consultancy services in the construction sector. Being part of the Group means that there is a coordinated approach to Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations and Corporate Governance, to provide technical excellence and exceptional service to our clients. This provides greater opportunities to work for a larger Group of companies, giving you continuous growth in your own personal development plans and careers.

We employ people who embrace and deliver our core Group values: Quality, Client Focus, Honesty, Integrity, Competency, Teamwork, Development, Accountability and Exceptional Service.

If this sounds like a team that you would like to be part of, in return we will provide the following:

Competitive salary Continuous personal development (CPD) opportunities Health cover Enhanced employer pension contributions Holiday accrual scheme Online training platform A friendly and professional working environment with an 'open door' ethos.

+ How to apply

If you would like to express an interest in this role, please send a coveting letter to

Jessica.Houselander-Cook@cookbrown.co.uk

Job Type: Full-time

Work Location: In person

Application deadline: 11/08/2025