Job Description

Description

Job Title

: Franchising Assistant

Reports to

: Franchise Acquisitions Executive

Location

: Monkey Puzzle Head Office (Office Based)

Contract

: Full Time

Salary:

Starting from 25,000 per year (Depending on Experience)

Role Purpose

The Franchising Assistant supports Monkey Puzzle's growth by assisting the Property and Franchising teams in identifying and progressing suitable sites, coordinating franchise enquiries, managing key data and research tools, and providing comprehensive administrative support to the wider network. This role is central to maintaining efficient processes, data accuracy, and strong communication with both internal teams and external partners.

Key Responsibilities

Property & Research Support

Liaise via phone and email with property contacts to assess the suitability of property opportunities in line with Monkey Puzzle's site criteria. Conduct property-search activities (e.g., e-flyers, mailing lists, key contacts communications) and proactively research new opportunities. Manage and develop the CACI software platform to ensure it is effectively utilised to support expansion and produce accurate outputs. Carry out competitor analysis to reduce reliance on external providers and generate actionable insights. Undertake salary analysis to support recruitment and retention strategies. Conduct desktop research on market trends, demographics, and locations for both prospective and existing sites. Update and maintain mailing lists, including: Key agents Investors Subscribing to agents in specific areas Assist the Property team with market research on local areas for potential or existing sites within the network.
Franchising Support

Manage and respond to enquiries received via the info@mpdn.co.uk mailbox in a timely and professional manner. Handle incoming information requests from prospective franchisees and external contacts, ensuring consistent and accurate communication. Provide administrative assistance to the Franchising team to progress prospective franchisees through the onboarding process.
Administrative Duties

Support the existing Monkey Puzzle network by taking phone calls and processing card payments at Head Office. Carry out general administrative tasks, including preparing documents, filing them into the correct folders, organising internal systems, collating data, arranging site or nursery visits, and maintaining accurate records.
Skills & Attributes

Strong communication skills (verbal and written) with a professional and approachable manner. Excellent organisational and time-management abilities with high attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn new software (e.g., CACI). Comfortable conducting research and analysing data to inform decision-making. Ability to work collaboratively in a team environment while managing individual priorities. Proactive, resourceful, and capable of handling multiple tasks at once.

Skills, Knowledge and Expertise

Desirable Experience

Experience in administration, franchising, or a customer-facing support role. Familiarity with the childcare or education sector (advantageous but not essential).

Benefits

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site gym Private medical insurance Referral programme Sick pay Work from home
#Berkhamsted

Safeguarding Statement

Monkey Puzzle Day Nurseries are committed to Keeping children safe; therefore, it is necessary for the appropriate level of criminal record Disclosure and Barred check to be undertaken. All posts involving direct contact with children and vulnerable adults are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. All candidates will be asked to provide details of all unspent convictions, you may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your employment commences.

About Monkey Puzzle Day Nurseries

Monkey Puzzle Day Nurseries is a renowned brand that offers outstanding day nursery and preschool child care services for children aged 3 months to 5 years old. With over fifteen years of experience, Monkey Puzzle has worked closely with parents, staff, and Ofsted to deliver exceptional childcare, providing children with unlimited opportunities to play, learn, and grow in a safe and secure environment. With a network of carefully designed nurseries across the United Kingdom, Monkey Puzzle is dedicated to supporting families and answering the question, "Where can I find a nursery near me?". Their nurseries are located in various counties and London boroughs, ensuring accessibility for families in different areas. Monkey Puzzle also prioritizes the growth and development of their team members. They offer apprenticeship programs, early years career opportunities, and comprehensive training and development for their staff, resulting in a highly skilled and dedicated team. From babies to preschoolers, Monkey Puzzle caters to the educational and developmental needs of children in each age group. Their curriculum is based on the Early Years Foundation Stage, ensuring that children are well-prepared for their transition to school. Choose Monkey Puzzle for exceptional childcare and a nurturing learning environment for your child's early years.