Job Description

Job Advert


At American Golf, we're more than a retailer - we're a community built around a shared passion for the game. As the UK's leading golf retailer, we're committed to protecting our people, products, and performance across every part of the business. To help us do that, we're looking for a highly capable and detail-driven

Fraud Investigation Manager

to join our Profit Protection team on a

12 month fixed term contract

.



This is a unique opportunity to take ownership of investigations across our retail, leisure, eCommerce, and logistics operations, helping safeguard our business from fraud and unethical activity.

Who We Are:

Our culture is shaped by our core values, which define how we work and what we expect from each other:

Passion

- for golf, retail, and creating a great customer experience

Respect

- for colleagues, customers, and partners

Integrity

- in how we communicate and make decisions

Drive

- to continually improve and achieve high standards

Expertise

- in what we do, and how we grow our skills


We're looking for someone who brings these values to life in how they work and how they support others.

How You'll Make an Impact:

Lead and support fraud investigations across all areas of the business - including eCommerce, retail stores, suppliers, and third-party logistics Monitor suspicious activity, analyse high-risk transactions, and investigate chargebacks and refund claims Liaise with law enforcement and build clear, comprehensive case files to support potential prosecutions Collaborate with key departments to strengthen fraud prevention processes and drive improvements Identify patterns, anomalies, and risk trends through data analysis and reporting Manage courier claims and investigate parcel loss or damage reports Ensure compliance with internal policies - including audits of staff discount usage and credit applications Support strategic projects aligned with our Profit Protection roadmap

What You'll Bring:

Experience conducting investigations within a retail, commercial, or eCommerce environment Strong data analysis skills and attention to detail Knowledge of fraud prevention within digital and physical retail environments Excellent communication and relationship-building skills A proactive mindset with the ability to manage competing priorities High levels of professionalism, integrity, and discretion Proficiency in Microsoft Office and relevant fraud investigation tools A valid UK driving licence and willingness to travel when needed


If you're ready to step into a fast-paced, rewarding role that plays a critical part in protecting our people, products, and performance -- we'd love to hear from you.



Join American Golf and take PRIDE in your next career move.