Job Description

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.



Apple is seeking an experienced Fraud Manager to manage and execute risk and fraud prevention measures for the Apple Pay and Apple Wallet platforms across the EMEIA region.



Based in London, the successful candidate will be a pivotal member of the EMEIA Business Operations team. This is a key externally-facing role, requiring you to develop and maintain positive relationships with a diverse range of partners-including banks, transit operators, and payment networks. You will be the primary contact for fraud prevention, guiding partners from initial onboarding to long-term operational success.



Our team is responsible for launching and handling these partnerships, with a focus on maintaining key performance metrics, minimising fraud and ensuring detailed day-to-day interactions. We operate in a dynamic, evolving environment and seek proactive individuals who are ready to take a hands-on approach to help us achieve our ambitious goals.

Description

Support the execution of the fraud prevention program, ensuring alignment with global strategy.


Drive continuous improvement in fraud detection and prevention systems, processes, and controls with partners.


Cultivate and manage strategic relationships with risk and fraud teams at partner organisations, including issuing banks, payment networks, and transit authorities.


Collaborate with cross-functional teams, including Product, Engineering and Data Science, to help partners implement innovative fraud mitigation solutions.


Optimise fraud operations by analysing data, refining processes and implementing best practices for case management to improve efficiency and effectiveness.


Lead regular business reviews and workshops with partners to drive alignment, share insights, and improve fraud prevention efforts.

Preferred Qualifications

Degree education in relevant field desirable but candidates from all education backgrounds are encouraged to apply.




Additional language skills are advantageous

Minimum Qualifications

Significant experience in a fraud prevention role at a card issuer or payment scheme.



Deep knowledge of the payments ecosystem, including various payment networks, fraud detection technologies, and emerging trends



Demonstrated success in handling and optimising counter-fraud operations and processes.



Proven experience in a partner-facing role, with the ability to build and maintain positive relationships with external partners.



Highly motivated and self-directed, with a strong sense of ownership and a focus on achieving key business outcomes.



Outstanding analytical and data-driven approach, with experience translating complex information into actionable insights



Excellent process analysis skills, with the ability to identify inefficiencies and implement meaningful improvements.



Excellent verbal and written communication skills







At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more