Job Description

Freelance Operations & Housekeeping Associate - Edinburgh

Freelance, ad-hoc work.


Are you looking for freelance work that fits around your existing commitments?



Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in Edinburgh. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK's leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Requirements

Role Overview

As an Operations Associate, you'll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our Edinburgh properties. You'll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly. Please note, this is a freelance role and there are no set hours each week. Work is provided on an ad hoc basis according to need.


Key Responsibilities:

Delivering guest essentials and equipment to properties as needed. Assisting guests with check-in, key exchanges and property access. Running errands to resolve in-stay guest requests. Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol. Conducting spot checks and reporting maintenance issues. Assisting with linen stock management at the local storage unit. Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.

What We're Looking For

Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice. A reliable and punctual approach as our guests experience depend on a timely approach. High standards and attention to detail, especially when it comes to cleaning and presentation. Access to your own transport (car, scooter or bike) to move efficiently around Edinburgh with supplies. Confident using a smartphone and mobile apps for job tracking and communication. An understanding of short-let hospitality (e.g. Airbnb) and guest expectations. A good knowledge of Edinburgh Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team. Basic handyman skills are a bonus -- and having your own tools is essential for these tasks.

Benefits

Pay: 14.00 - 16.00 /hour (depending on the task)