Job Description

Our client is expanding their Social Brand Reputation Team to lead high-impact, real-time responses on social media, ensuring seamless support while protecting brand integrity. This role oversees a global team focused on managing influencer interactions and addressing viral issues with white glove care. You'll collaborate closely with communications, marketing, and customer experience teams, playing a key role in identifying and mitigating potential risks.

If you thrive in fast-paced environments, excel at crisis management, and have a passion for social media and team leadership, this is your chance to make a meaningful impact. You'll be joining a global tech leader that powers real-time connections between people, services, and cities in over 70 countries.

Key Responsibilities:

- Lead a global 24/7 team focused on protecting brand reputation on social media, working closely with program managers to ensure seamless operations across time zones.

- Manage crisis situations on social platforms, including social listening, in-feed messaging, reporting, and coordination with policy, comms, and marketing teams.

- Oversee workflows and optimize tools like Sprinklr to ensure efficient handling of influencer and viral content across the social media response team.

- Coach, develop, and guide team members, including onboarding new associates and managing performance to maintain high standards of execution.

- Identify operational gaps and implement process improvements, driving greater efficiency and effectiveness in social care and brand protection strategies.

Skills & Experience:

- Proven experience managing social media for a high-profile or global brand, especially in reputation management and crisis response.

- Strong leadership and team management skills, with experience coaching and developing global, cross-functional teams.

- Expertise in social media tools and platforms, particularly Sprinklr and Brandwatch, with a deep understanding of social listening and engagement strategies.

- Exceptional communication and stakeholder management abilities, including experience presenting to senior leadership and navigating complex, high-pressure situations.

- Crisis communications and influencer management experience, with the ability to identify and respond to potential viral issues quickly and effectively.

- Project management proficiency, with a track record of leading multiple initiatives in fast-paced, high-change environments.

Project Scope & Duration: start ASAP, 6 months

Working: 7am-3pm UK time

Hourly rate: 32.40 - 40.65

Location & Workplace Policy: Remote

IR35 Status: inside IR35

Job Types: Part-time, Freelance

Pay: 32.00-40.00 per hour

Expected hours: 30 per week

Work Location: Remote