Job Description

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.


A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.


Here at P&O Ferries we are seeking a Freight Support & Compliance Executive to join our team here in Ashford on a permanent role.


This is an opportunity to work as part of the Freight Sales team helping to ensure that you deliver exceptional customer service, maintain accurate systems and data and support freight operations and onboarding.


The successful candidate will have a proven record in delivering outstanding customer service by phone and/or email, maintaining accurate and compliant data systems, supporting cross-functional operations. The role is based in our Ashford office, is office based 8:30 am to 5pm.


Key responsibilities and duties:


Deliver exceptional customer service by acting as the first point of contact for freight customers, resolving queries and complaints professionally. Collaborate with internal teams to resolve booking, invoicing, and claims issues, contributing to customer satisfaction and revenue protection.
Support the onboarding of freight customers, ensuring they understand system access, documentation requirements, and processes. Maintain accurate and compliant data across systems to support audit readiness and operational efficiency. Assisting with Freight Operations when necessary to support business continuity.
Desirable:


Experience working within freight, logistics, or transport environments. Additional Language
Location - Ashford, this role operates Monday to Friday.


At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.


When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando