Job Description

Front Desk Manager/New Patient Coordinator

Ribble Valley, Lancashire
Full-time 36hrs (Monday - Saturday)
Competitive salary + company benefits

We are looking for someone who prides themselves on delivering 5-star customer service. Do you want to work in a modern, opulent, and sleek environment alongside an award?winning, top?quality team? Can you bring an exceptional level of professionalism and warmth to welcome new clients to our practice? We're not looking for dental experience--we're looking for someone who embodies the heart of our clinic, which is exceptional patient care.

Join our award?winning private dental clinic specializing in aesthetic, implant, and restorative dentistry. Our calming, contemporary environment is designed to provide an outstanding experience for every patient. We are now seeking a dynamic Front Desk Manager/New Patient Coordinator to lead our front-of-house team and ensure every patient experiences VIP care from first contact to final visit.

Purpose

As the first and last impression of our clinic, your role is pivotal. You will represent our core values, ensuring every interaction--whether online, over the phone, or in person--reflects our dedication to exceptional patient care. You will coordinate the full patient journey, maintain a seamless and organized front-of-house operation, and set the tone for a luxurious client experience.

Administrative Responsibilities

Register and onboard new patients according to established protocols Verify and update patient records Schedule new patients and guide them through their appointments Answer and manage all new patient calls and emails with warmth and professionalism Mark and signal patient arrivals through internal systems for seamless coordination Proactively manage the diary to minimise wait times and support efficient workflow Coordinate hygiene and treatment appointments, maintaining over 90% patient activity Maintain an "ASAP" list to fill cancellations and keep scheduling at 95-100% capacity Schedule follow-up appointments before patients leave the practice Collect payments and manage basic accounts Uphold strict patient confidentiality and professional standards Maintain accurate documentation and liaise with external clinicians when required

Operational Responsibilities

Oversee daily front desk performance and support accountability for KPIs (key performance indicators) Manage the daily flow of the practice, ensuring schedules run smoothly Maintain understanding of each patient's procedure, support needs and progress Ensure every patient experience reflects our five?star standard Prepare patient rooms, offer refreshments and recognise comfort preferences Track and communicate each patient's journey within our premium experience model Confirm all lab items, prescriptions and parts are ready ahead of treatments Ensure lab work is completed, dispatched and documented correctly Support the clinical team by preparing patient comforts and anticipating needs Maintain strong knowledge of treatment plans, processes and patient coordination Refine ethical communication and sales techniques to maximise patient conversion

What We're Looking For

A warm, polished and professional individual who takes pride in exceptional service Previous experience in customer?facing roles (dental or non?dental) is advantageous Excellent organisation, communication and interpersonal skills Calm, adaptable and confident under pressure Ability to multitask efficiently and prioritise effectively Leadership capability and strong ownership of front?of?house operations Previous experience in private healthcare, hospitality, luxury retail or sales is highly valued A proactive, reliable and enthusiastic approach to patient care

What We Offer

Competitive salary and company benefits A modern, state?of?the?art working environment Supportive, professional and award?winning team culture Opportunities for growth and personal development Regular team events and well-being initiatives Performance related incentives

Our Ideal Front Desk Manager Is

Organised, professional and approachable Passionate about delivering a five?star patient experience Calm, adaptable and proactive in a fast?paced environment Committed to upholding a warm, refined and efficient front?of?house experience
Job Types: Full-time, Fixed term contract

Pay: 24,000.00-29,000.00 per year

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person