Job Description

The Gauntlet Fight Academy is West London's largest full time martial arts school, located in the heart of Ealing Broadway. A prestigious Academy with a 5 star reputation and a great atmosphere, we are looking for an outgoing, responsible and competent reception manager to join our small and dynamic team.

Flexible position with a mix of weekday evening and weekend hours available.

Work in a lively environment with a fantastic small team.

Strong personal, communication, administrative and customer service skills required to attend to member queries face to face and via phone and email. Previous sales experience also desirable.

Work for a London Living Wage Employer with a great package including commission and benefits.

Additional hours for overtime and holiday cover available.

Previous experience in a busy reception or in a gym or fitness setting advantageous. Administration experience also valuable.

Essential Qualities: Strong Work Ethic, Motivated, Resilient, Responsible, Trustworthy and Sense of Humour.

You must be able to work independently, with a wide range of customers including adults, kids and people from all walks of life. You must be able to represent The Academy and our motto Respect Above All at all times.

You will need strong organisational abilities, ability to multitask and prioritise workload effectively and proficiency in using computerised systems.

Job Type: Part-time

Pay: 13.85-14.25 per hour

Expected hours: 18 - 23 per week

Additional pay:

Commission pay
Benefits:

Casual dress Company pension Employee discount Free fitness classes Gym membership On-site gym
Schedule:

Holidays Monday to Friday Night shift Weekend availability
Application question(s):

Are you comfortable with working evening and weekend shifts? Please note this is not a 9-5 role.
Education:

A-Level or equivalent (preferred)
Experience:

Martial Arts or Fitness Industry: 1 year (required) Customer service: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 25/05/2025
Expected start date: 06/09/2025