Job Description

Looking for a Front Desk Role Where You Truly Matter?

At Chiswick-Physio, we're more than just a clinic; we're a community built on care, growth, and excellence. We're looking for a front desk superstar who's ready to play a vital role in our mission: helping people make good decisions about their health.

This is not your average admin job. This is an opportunity to join a high-performing team where you'll be supported, challenged, and valued from day one.

What You'll Get as a Front Desk Superstar at Chiswick-Physio

Growth & Learning

- Weekly mentoring and structured onboarding to help you thrive, plus exposure to high-level clinic systems and client communication best practices.

Team Culture

- Join a vibrant, fun, and purpose-driven team that supports one another and celebrates wins.

A Role With Real Impact

- You'll be the first impression of the clinic, building trust, creating memorable client experiences, and directly influencing clinic growth.

Stability & Structure

- 29,120 per annum (pro rata), full-time across five days, including some evenings and Saturday mornings.

Variety & Challenge

- No two days are the same. You'll manage bookings, client relationships, payment processing, and diary coordination -- all in a fast-paced, rewarding environment.

What You'll Be Doing

Your core mission? To help grow the clinic by turning enquiries into bookings, building long-lasting relationships, and delivering a five-star front-of-house experience.

Key Responsibilities:

Be the friendly first point of contact for all clients -- in person, via phone, and email Manage our booking system (Gensolve), client records, and appointment confirmations Take payments, issue invoices, and keep clinic admin running smoothly Maximise diary efficiency by proactively managing the team's availability Provide exceptional communication before, during, and after appointments Handle enquiries with confidence, explaining our services and addressing price objections Contribute to a calm, professional and welcoming reception area Maintain high levels of accuracy in reports, notes, and client data entry

What We're Looking For

We're after someone who brings energy, warmth, and initiative to every task. If you:

Have

at least 1 year

in an administrative or front-of-house role with a

strong customer service

focus Can juggle multiple tasks while staying calm, organised, and detail-focused Love talking to people and can explain complex ideas simply and clearly Want to be part of something bigger -- not just a job, but a purpose-led team Are proactive, flexible, and open to learning Thrive in a fast-paced, high-performance environment Are confident speaking both on the phone and in person
...then we want to hear from you.

About Us

Chiswick-Physio has been part of the West London community for over 18 years. Our modern clinic includes:

A fully equipped rehab gym Pilates and performance space Private treatment rooms 3D running gait analysis technology
We support people from all walks of life -- from athletes to post-op patients -- and you'll play a key role in making each client feel heard, supported, and excited to return.

Ready to Join the Team?

If you're ready to bring your A-game to a clinic that values people, performance, and purpose, send your CV and a one-page cover letter explaining why you'd be a great fit.

Job Types: Full-time, Part-time

Pay: From 29,120.00 per year

Expected hours: No more than 40 per week

Benefits:

Company events Company pension Sick pay
Schedule:

Monday to Friday Weekend availability
Application question(s):

If you're ready to bring your A-game to a clinic that values people, performance, and purpose, send a one-page cover letter explaining why you'd be a great fit.
Language:

English (required)
Location:

London W4 1PU (preferred)
Work Location: In person

Application deadline: 02/07/2025
Reference ID: June 2025