To ensure core and departmental standards are adhered to at all times
To exceed customer expectations (Wow Factor).
To give the resort a lasting first and last impression.
To ensure consistent, efficient and friendly service is given throughout a guests stay.
Ensure that the desk is manned at all times.
Has a basic understanding of local attractions.
Communication
:
To perform a thorough handover at the end of each shift.
To feedback positive and negative comments from guests to relevant departments
To ensure any communication for a guest gets to them promptly
To ensure calls are transferred to the relevant departments quickly and efficiently
To ensure messages and bookings are taken and delivered promptly to other departments within the hotel
To handle guest problems and queries in a professional manner.
Systems
:
To have an excellent understanding of the hotel Front Office System.
To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents.
To understand the switchboard and telephone systems.
To know how to access the relevant helpdesks if any systems go down
Carry out departmental check list in accordance with departmental procedures.
To have a basic understanding of the back up system.
To have a clear understanding for all systems that interlink with reception - such as interfaces, servers, printers, POS systems, minibar, vincards, servebase.
Complete the Centre of excellence training programme inline with system skills.
Security
:
To ensure that cash and key handling procedures are being carried out in accordance with departmental standards
In compliance with the data protection act, keep all guest information private.
To ensure hotel procedures are followed with regards to guest property.
Health & Safety
:
To be aware of specific departmental Health & Safety regulations.
Carry out risk assessments within the department with the department manager.
Manage any Health & Safety issues and report to the necessary person.
To have a full understanding of the emergency procedures.
THIS VACANCY WILL CLOSE WHEN THE POSITION HAS BEEN FILLED.
Job Types: Full-time, Part-time
Pay: 12.21 per hour
Expected hours: 8 - 35 per week
Benefits:
Company pension
Discounted or free food
Gym membership
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Overtime
Weekend availability
Work Location: In person
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