We're looking for a result driven, organised and highly adaptable person to work comfortably in a fast paced and dynamic legal environment. You will be expected to deliver the highest standard of customer service, demonstrating excellent communication skills. The ideal candidate will be proactive, self-motivated, and able to thrive in a fast-paced, dynamic environment with high call volumes. Experience in client interaction, business administration, and an interest in the legal field are desirable.
About this Role:
Do you set the highest standards of client care and customer service?
Are you confident managing and handling multiple tasks with professionalism?
Are you proactive, self-motivated, and able to communicate effectively with clients and colleagues?
Do you thrive in a fast-paced environment while maintaining attention to detail and confidentiality?
Answered, yes? Then we have just the role for you!
The role
Set the highest standards of client care and customer service as a front facing first contact to our clients.
Facilitate the effective management of reception on a day-to-day basis.
Handle incoming telephone calls, directing them to the appropriate person or department in a professional and courteous manner.
Accurately record the signing in and out of staff and third parties entering/leaving the office.
Maintain confidentiality when handling client correspondence and sensitive documents.
Deal with new enquiries efficiently and professionally.
Manage and update existing enquiries.
Navigate and maintain records on our internal case management system.
Assist with recruitment-related calls and administrative support.
Accurately record information and manage data using IT systems.
Person Specification:
Must be results driven, be highly adaptable and flexible, work comfortably in a fast-paced and dynamic legal environment.
Set the highest standard of customer service.
Have the ability to handle multiple simultaneous tasks and meet deadlines.
Be proactive and self-motivated.
Must have excellent communication skills.
Be able to provide high quality client care.
Full training will be given to ensure you are confident and supported in the role.
About Us
At HAB Law we specialise in Family Law, revolutionising access to justice with kindness, collaboration, and digital innovation. Our core values, Trust, Empathy, Compassion, Client-Centricity, Equality & Innovation drive us. We have a 5-star ranking with Trust Pilot, which coming from our clients, means a lot to us.
We rate skill and ability above all else and our recruitment policy encourages applications from all.
By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website:
https://hablaw.co.uk/
Job Type: Full-time
Pay: 23,500.00-28,000.00 per year
Benefits:
On-site parking
Referral programme
Sick pay
Work Location: In person
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