Job Description

United Bank for Africa (UBA) UK Ltd is a fully authorised UK subsidiary of the UBA Group, a leading pan-African financial institution. Operating under the regulatory framework of the UK's Prudential Regulation Authority, UBA UK serves as a strategic gateway connecting UK, European and African markets. The bank specialises in corporate banking, trade finance, treasury services and cross-border transactions, providing expert solutions for businesses navigating opportunities between these regions.

We are seeking a versatile Front Desk Support professional to manage our front desk area while handling marketing administrative duties and health & safety responsibilities. This role is pivotal in maintaining our professional image, ensuring smooth office operations, and upholding our regulatory obligations.

Important information:

- The role is based in the office full time (5 days a week, Mon-Fri). Only apply if you're willing to work from the office full time.

- The work environment is formal, and corporate/professional attire is required from the jobholder at all times.

- We are looking to fill this position ASAP. Immediately available candidates are preferred.

Key Responsibilities

Front desk Duties

:

Manage the front desk, greeting visitors and ensuring compliance with visitor management protocols

Handle incoming calls and correspondence, providing product/service information to callers and directing them appropriately

Maintain call and visitor logs and issue temporary access cards in accordance with security protocols

Coordinate meeting room bookings and manage hospitality arrangements

Process courier services and manage incoming/outgoing mail

Handle the booking of taxis, hotel accommodation, flights, and other items related to staff and visitor travel.

Marketing Administration

:

Support the marketing team with administrative tasks, including campaign and event coordination

Maintain marketing materials inventory and coordinate reprints

Assist in updating company presentations and marketing collateral

Track marketing expenses and process related invoices

Maintain marketing contact databases in compliance with GDPR requirements

Health & Safety

:

Act as cover for the Bank's Health & Safety representative

Assist in conducting regular health and safety assessments and maintain required documentation

Support in the coordination of fire safety procedures, including drills and equipment checks

Support in managing first aid supplies and maintaining accident reporting systems

Support with ensuring compliance with workplace safety regulations

Additional Responsibilities

:

Maintain office supplies inventory and process orders

Coordinate with external facilities management regarding building maintenance, where required

Support business continuity planning and implementation process

Assist with employee/visitor onboarding processes regarding building access and safety protocols

Experience and Skills

Technical experience

Proficient use of Microsoft Office Suite

Experience with logging visitors, issuing access cards, and maintaining security.

Ability to operate multi-line phone systems, transfer calls, and handle inquiries efficiently.

Experience with booking travel (flights, hotels, taxis) and meeting rooms.

Familiarity with digital or paper-based accident reporting systems.

General experience

Professional Communication - Excellent verbal and written communication with a customer service focus Organisational Skills - Strong ability to prioritise tasks and manage multiple responsibilities Attention to Detail - Meticulous approach to documentation and compliance procedures Discretion and Confidentiality - Ability to handle sensitive information appropriately Problem-Solving - Initiative to address front desk challenges independently Interpersonal Skills - Ability to interact professionally with staff, visitors, and external vendors Time Management - Capability to manage concurrent tasks efficiently

Qualifications and Education

Essential

GCSE or equivalent in English and Mathematics Experience in a front desk or administrative support role Proficiency with Microsoft Office applications (Word, Excel, Outlook) Basic understanding of GDPR requirements
5. Basic Health & Safety awareness training

Desirable

Experience in a financial services environment Basic experience with event coordination Understanding of marketing administrative processes NEBOSH General Certificate or equivalent health and safety qualification
PLEASE NOTE:

By applying to this vacancy, you agree to have read, understood and agree to the Candidate Privacy Notice available on UBA UK website.

Due to the high volume of applications received, we will unfortunately not be able to respond to candidates that we are not progressing to the next stage or provide detailed feedback. Therefore, if you do not hear from us within 4 weeks, it is likely that we are not moving forward with your application. Thank you for your understanding.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Life insurance Private medical insurance
Schedule:

Monday to Friday
Application question(s):

This role is based 5 days per week in the office (full time). Please only proceed if you're happy with working in the office full time. Do you wish to proceed on this basis? Please confirm that you agree with the Candidate Privacy Notice (available on UBA UK website) What is your notice period?
Work Location: In person