Job Description

Job Title: Front of House Administrator

Location: Walton Community Hospital, Rodney Road, Walton-on-Thames, Surrey, KT12 3LD

Hours: 37,5 hours per week, Wednesday to Sunday, 9:00 - 17:00

Pay: 14.28 weekdays, 19.04 Saturdays, 23.67 Sundays, all pay rates quoted per hour

Duration: up to 30th April 2026

We are looking for a friendly, organised and reliable

Front of House Administrator

to support services at Walton Community Hospital. This role is split between weekday administrative support for the

Community Nursing Service

and weekend reception cover for the PICC Clinic.

You will be the first point of contact for patients, service users and visitors, playing a key role in delivering a professional, welcoming and efficient service.

What you'll be responsible for:

Community Nursing Administration (Weekdays)

Manage inbound telephone calls for nursing appointments and general enquiries Log telephone conversations accurately within a call database Liaise with the nursing team to support ad hoc administrative requests Scan and upload documents to relevant systems Manage and respond to enquiries within a central email mailbox
Main Reception (Weekend Cover)

Greet patients and service users in a friendly and professional manner Book patient appointments and update IT systems Enter and maintain accurate patient records Answer telephone calls and respond to enquiries Direct patients to the appropriate departments within the hospital Carry out general administrative tasks including filing, photocopying and data entry

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Strong IT skills and confidence using multiple systems Excellent organisational skills with strong attention to detail Effective communication skills and an excellent telephone manner Friendly, welcoming and professional approach High standard of customer service Ability to handle challenging phone calls and face-to-face enquiries, including dealing with upset or angry individuals Able to work effectively as part of a team and use your own initiative
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Full-time, Temporary
Contract length: 3 months

Pay: 14.28-23.67 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount
Ability to commute/relocate:

Surrey, KT12 3LD: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work Wednesday to Sunday every week? Please answer yes or no. Are you able to start immediately? Please state your notice period.
Work Location: In person