Job Description

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

Greet all patients and visitors with warmth and professionalism Ensure the reception and waiting areas are welcoming, clean, and tidy Offer refreshments and reading materials while patients wait Provide general information about the clinic, treatments, and membership options Assist nervous or first-time patients with reassurance and a friendly approach Communicate delays or changes to appointments proactively and clearly Liaise with the clinical team to ensure smooth patient flow Handle patient feedback and direct queries appropriately Support the receptionist team with administrative tasks as needed (with training)

Where you'll work

3 MARKET PLACE
CHALFONT ST PETER
GERRARDS CROSS
SL9 9EA

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Customer service specialist (level 3)

Your training plan

Customer Service Specialist Level 3 Apprenticeship Standard:

This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment Your training will be completed online with a dedicated tutor who will support you in your studies You will be given one day a week to work on your apprenticeship training

Requirements Essential qualifications

GCSE in:

English (grade A-C/9-4) Maths (grade A-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Non judgemental

Other requirements

This role is perfect for someone who wants to be part of a high-end patient experience while gaining a foothold in the private healthcare and aesthetics industry. If you're warm, reliable, and ready to grow with a leading clinic, we'd love to meet you.

About this company

Having studied dentistry together at the university of Birmingham, Dr Raj Juneja and Dr Kiran Juneja discovered they shared a collective vision. They wanted to deliver a patient-focused service that took a holistic approach to the face, teeth and smile, and boosted confidence by delivering life-changing aesthetic results. Our highly skilled and experienced clinicians deliver the results you want, using the latest digital technology and state-of-the-art equipment.

https://faceteethsmile.com

After this apprenticeship

This position has potential for career progression to Receptionist duties, including appointment booking, patient correspondence, and clinical coordination.

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

The reference code for this apprenticeship is VAC1000330471.

Apply now

Closes on Tuesday 12 August 2025

When you apply, you'll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Job Type: Full-time

Pay: 12.50 per hour

Expected hours: 37 per week

Work Location: In person

Application deadline: 12/08/2025
Reference ID: VAC1000330471