Job Description

We're looking for friendly and enthusiastic

Front of House Assistants

to help deliver a welcoming and high-quality experience across our cafe, events, and retail spaces on a

relief

basis

In this varied role, you'll greet and serve customers, assist with food and drink service, help keep the cafe running smoothly, and support special events like weddings, conferences, and pop-up catering. You'll also provide support to our Visitor Welcome team when required.

Previous experience in a cafe, restaurant, or bar is a bonus--but not essential, as full training will be provided. A basic food hygiene certificate is desirable, but training can be provided.

Overall purpose of the post:

To support catering provision by taking orders, serving food and drinks, assisting with basic food preparation, and maintaining cleanliness. The role includes collaborating with the team during events, operating the bar, and ensuring a high-quality customer experience. To support visitor welcome and retail/ticket sales as required.

Desirable Qualifications/Training

A basic food hygiene certificate is desirable; training will be provided if necessary.

Desirable Experience

Experience in basic food preparation. Experience of providing high quality customer service Experience working in a cafe, restaurant, or bar is beneficial but not essential.

Essential Skills/Knowledge

Strong interpersonal skills and the ability to work well within a team.

Essential Personal Qualities

A positive attitude, commitment to excellent customer service, and teamwork. Willing to undertake any additional training as required by the role.
This is a flexible relief role with hours offered on an ad hoc basis, depending on the needs of the service. Ideal for those seeking varied working patterns.

For further information about this role and a detailed job description, visit

www.ncm.org.uk/joinus

If you're ready for a rewarding challenge in a dynamic heritage setting, we'd love to hear from you! Please submit your CV and a cover letter outlining your relevant experience and explaining why you would be a great fit for the role to

catering@ncm.org.uk

.

Job Types: Part-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Weekend availability
Work Location: In person

Application deadline: 16/05/2025
Reference ID: Front of House Assistant - National Coal Mining Museum