Job Description

Job Title:

Front of House Assistant

Location:

Trelonk Campus, Truro, Cornwall, TR2 5PA

Salary:

Starting at 25,500 FTE (depending on skills and experience)

Employment Type

: Permanent | Full-Time or Part-Time

Onsite accommodation available

About Us:

Parnall Properties Service Limited is proud to manage the Trelonk Campus, a hub of innovation and collaboration, housing cutting-edge businesses in life sciences, food production, and aerospace. Our mission is to provide exceptional support and create an environment that fosters growth and success.

We are looking for a proactive and adaptable Front of House Assistant to join our team. This is a key role in ensuring smooth day-to-day campus operations while delivering outstanding service to our tenants and visitors.

The Role:

As the Front of House Assistant, you will act as the first point of contact for the campus, providing a warm and professional welcome to all visitors and managing a wide range of operational and administrative tasks.

Key Responsibilities:

Reception and Site Management

Manage visitor and delivery access via the gate intercom. Welcome and check in/out visitors and tenants professionally. Oversee calendars, room bookings, and site supplies. Handle weekly invoicing and support tenant management.
Online Sales and Website Management

Manage websites, assist with marketing campaigns, and respond to customer inquiries.
Hospitality Services

Deliver concierge services, manage guest check-ins/outs, and oversee hospitality stock and webpages.
IT Support

Provide IT assistance, including password resets, network management, Excel tasks, and streamlining processes.
Health & Safety

Perform weekly alarm tests, maintain first aid kits, and schedule safety checks for emergency systems. Ensure accurate accident reporting and complete risk assessments.

About You:

We're looking for a candidate who is:

Organised: You excel at managing multiple tasks and maintaining attention to detail. Reliable and Adaptable: You handle varied responsibilities with ease and professionalism. Customer-Focused: You possess excellent communication and interpersonal skills. Proactive: You have a problem-solving mindset and a willingness to learn.
Preferred Experience:

While prior experience in a similar role is beneficial, it is not essential as training will be provided.

What We Offer:

Competitive salary and benefits package. A dynamic, inclusive, and innovative working environment. Opportunities for professional growth and development. The chance to contribute to a collaborative and forward-thinking team. Onsite accommodation available.

Other Requirements

All successful applicants will be subject to a Basic DBS Check. Please Note: A criminal record will not necessarily be a bar to obtaining a position. Direct applicants only.
We're creating an inclusive workplace that promotes and values diversity. Organisations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better places to work and are more successful. Importantly, we are creating an environment where everyone, from any background, can do their best work. In short we see this as the right thing to do for the best of reasons.

We look forward to receiving your application.

Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Location:

Truro TR2 5PA (preferred)
Work Location: In person