Job Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.Job SummarySalary: xc2xa324,358Hours: Rota including weekends and nights, 37.5 hours per week over 5 days.Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BHContract: PermanentWhat are we looking for?Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with hospitality experience, to be the front-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms of responsibilities.What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, xe2x80x98Caring for life, researching for health, and educating those who servexe2x80x99, assures our unwavering commitment to professional development.What will your duties include?Transfers patients between various areas of the hospital, ensuring their safety and dignity at all timesCreates a welcoming environment for our patients, visitors and caregivers by demonstrating care, empathy and team workAssists with the replacement and transportation of medical gas cylinders in accordance with policies and proceduresOperates the hospital mailroom and provides a postal distribution service to patients and caregiversAdheres to policies and procedures and attends all mandatory training or courses specific to the roleAccompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientationTransfers patients using beds, wheelchairs and stretchers xe2x80xa2 Assists with the safe handling and transportation of luggage, medical equipment and other itemsParks vehicles in the designated parking facilities xe2x80xa2 Books all visitors in the visitor management systems in place and coordinates their arrival xe2x80xa2 Answers calls promptly, takes clear messages, and makes accurate notesWhat we need from you?Experience in Hospitality role/setting.High School Diploma/ General Educational Development (desired)Experience in assisting patients/visitors within a supportive roleExperience in Front of House roles/Hospital Porter within hospitalityProven ability to work independently or as part of a teamDriving License (Preferred) xe2x80x8bCaring and compassionate natureProficient level of written and verbal EnglishHigh level of emotional intelligence, empathy and integrityPunctuality, accountability, and reliabilityWhat we can offer you?As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension xe2x80x93 contribute 5% and wexe2x80x99ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.With over 100 years of history, our xe2x80x9cPatients Firstxe2x80x9d philosophy is at the heart of everything that we do.If you would like to know more, please email recruitment@ccf.org.xe2x80x8e Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) CheckThis role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.xe2x80x9cLetxe2x80x99s deliver World Class care together!xe2x80x9dAs an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Cleveland Clinic London