Job Description

About the Role

We are seeking a dynamic and organised

Front of House Charity Operations, Fundraising & Marketing Manager

to play a key leadership role in the day-to-day running of our organisation.

This is a diverse and impactful role, perfect for someone who thrives in a people-facing environment, has a passion for social impact, and can balance

hands-on operations

with

strategic fundraising and marketing

work. You'll be the welcoming face of the organisation, while also working behind the scenes to secure funding, manage communications, and support the team.

Key Responsibilities

Front of House & Operations

Act as the first point of contact for visitors, clients, and stakeholders Manage reception area, phone and email inquiries Coordinate the daily running of the space (room bookings, supplies, schedules) Provide administrative support to the leadership team Maintain clear communication across departments
Fundraising & Proposal Writing

Identify and apply for relevant grants, sponsorships, and funding opportunities Write compelling proposals, applications, and donor communications Maintain a calendar of funding deadlines and reporting obligations Build and maintain relationships with funders and supporters Track and report on fundraising targets and income
Marketing & Communications

Develop and manage content for social media, email newsletters, and the website Promote the organisation's work, events, and impact to the public Coordinate marketing campaigns and partnerships Ensure brand consistency across all channels Support PR efforts and community outreach
Team Support

Supervise or coordinate staff, volunteers, or interns as needed Support team communication and scheduling Assist with onboarding, team updates, and internal admin

Key Skills & Experience

Proven experience in at least two of the following areas: fundraising, marketing, operations, front-of-house/reception Excellent written communication skills, especially for writing proposals or content Strong organisational and multitasking abilities Confident working in a public-facing role Experience managing email, calendars, and basic admin tasks Self-motivated, reliable, and proactive

Desirable (but not essential)

Experience working in a non-profit or charity setting Knowledge of funding bodies, especially within [your country/sector] Familiarity with tools like Canva, Mailchimp, Eventbrite, or social media schedulers Understanding of inclusive and community-focused communication
Job Type: Full-time

Pay: 24,562.51-35,000.00 per year

Work Location: In person