Job Description

Front of House / Customer Service Coordinator

Are you a looking for a new role in the Marine Industry to utilise your excellent customer service and organisational skills?

Do you have experience in the Marine Industry, enjoy working in a fast-paced environment and are you confident in dealing with customers face to face, over the phone and by email in a professional and friendly manner?

Due to continued growth an opportunity has arisen to join the Uks leading specialist in yacht rigging, spars, and deck hardware. We are looking for a confident and organised

Front of House / Customer Service Coordinator

to join our team.

Our established team based in Swanwick delivers award winning service for owners, boatyards and boatbuilders on a wide variety of projects. We are as comfortable working with yacht racing teams on cutting edge projects as we are helping the owner of a cruiser get a slightly more comfortable sailing experience.

You will be a trusted point of contact for the customer, our suppliers, and everything in between. You will enjoy handling enquires from multiple points of contact and keeping customers updated on ongoing projects whilst coordinating bookings and site visits with our skilled rigging team. You will be well supported in your role by an experienced team in a well-established national marine company. There will be plenty of opportunity to develop your own marine industry knowledge, work with industry leading brands and learn new skills along the way.

Attention to detail and excellent organisational skills will be vital to your success in this exciting and varied role.

You will be:

The first point of contact for customers, visitors, and suppliers Answering and managing incoming calls and emails professionally Coordinating customer enquiries, bookings, and site visits Liaising closely with the wider rigging team Maintaining accurate customer records and job information Supporting administration, invoicing, and general office tasks

You will have:

Previous experience in customer service, front of house, or administration A professional, friendly, and confident communication style Strong organisational skills and attention to detail The ability to manage multiple tasks and prioritise effectively Good IT skills (email, spreadsheets, basic systems) A proactive attitude and genuine focus on customer experience
(Marine industry experience is essential.)

What we offer:

Competitive salary Full-time, stable role within a well-established marine company Supportive team environment Opportunity to develop marine industry knowledge and progress
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How to apply:

Apply via Indeed with your CV. A short cover note outlining your customer service experience is welcomed.

Job Types: Full-time, Permanent

Pay: 29,000.00-34,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking Private medical insurance
Work Location: In person