Job Description

Part Time / Full time - Permanent

Front of House Staff - Day/Nights

Up to 13ph

The role:

You will act as a face of our brand and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we're looking for candidates that genuinely enjoying meeting new people. This role is 7am - 7pm / 7pm - 7am on a 4 on, 4 off shift pattern or Ad Hoc.

Duties will include:

Meeting and greeting residents and any visitors Welcoming new residents and preparing new resident packs Manage and respond to general enquiries via phone, email and other channels Key and parcel management Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified Co-ordinate, instruct and allow access for services to the development Record, monitor and respond to any resident feedback Manage booking of meetings and event spaces for residents and external guests Clear and concise handover to day team arriving on shift Conduct daily building walks and monitor CCTV

The ideal candidate will have:

Experience in a customer-facing service role, but front desk or concierge experience is not necessary Day / Night shift experience (preferred) Exceptional customer service skills and a natural people person who can quickly build rapport High organised and ability to make decisions under pressure Excellent communication and listening skills High level of attention to detail Confident with IT software and systems Hold a SIA license level 2 (preferred)

Job Location:

Birmingham London Manchester