Job Description

Job Summary

We are seeking friendly and professional Front of House Staff to provide exceptional service and create a welcoming environment for our guests. The successful candidate will be the first point of contact, responsible for ensuring smooth operations at the front desk, assisting customers, and maintaining a positive atmosphere. This role offers an excellent opportunity to develop customer service skills within a dynamic and supportive team.

Responsibilities

Greet guests warmly upon arrival and ensure they feel welcomed. Manage reservations, bookings, and walk-in enquiries efficiently. Provide accurate information about services, facilities, and events. Handle customer queries and resolve any issues promptly and professionally. Maintain cleanliness and organisation of the reception area. Process payments securely and accurately using the designated systems. Coordinate with other team members to ensure seamless service delivery. Assist in organising events or special functions as required. Uphold health and safety standards in all interactions and procedures.

Qualifications

Previous experience in customer service or front desk roles is advantageous but not essential. Excellent communication skills with a friendly and approachable manner. Strong organisational skills with the ability to multitask effectively. Proficiency in basic computer applications such as MS Office or booking systems. Ability to remain calm under pressure and handle difficult situations diplomatically. A professional appearance and positive attitude are essential. Flexibility to work during peak hours, including evenings and weekends if required. This position provides an engaging environment where excellent interpersonal skills are valued, offering opportunities for personal growth within our organisation.
Job Types: Full-time, Permanent, Temporary

Pay: 12.21 per hour

Expected hours: No less than 36 per week

Benefits:

Flexitime Store discount
Experience:

Waitress : 1 year (preferred)
Work Location: In person