Job Description

The Vacancy
We currently have an exciting opportunity to join our facilities team as a Front of House & Facilities Assistant on a full-time onsite basis in our Birmingham office. The shift pattern is Monday- Friday 9am-5pm.
What will your role look like?
You'll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in as well as supporting the office manager with facilities and general tasks related to the day to day running of the Birmingham office. This is a diverse and exciting role that combines front of house and facilities support.
Though this is a varied role, your key tasks will include:

• Answer calls politely, quickly, and efficiently.
• Meet and greet all Hymans Robertson clients/visitors and staff in a professional manner.
• Maintain the meeting room diary.
• Record and handle all incoming and outgoing couriers.
• Ensure all meeting rooms and reception area is kept to a high standard.
• Monitor meeting rooms i.e. setting up and clearing rooms for lunches, meetings and events - to include the breaking down of meeting tables, movement and re-setting of tables. This process is strenuous.
• Distribution of external and internal mail.
• Ensuring external post is sent by most appropriate method.
• Monitoring and ordering stationery.
• Managing delivery of all goods.
• Ordering and delivering records from offsite storage facility.
• Ensure the tidiness of the general office environment.
• Adhere to the Firm's Information Security standards, policies, and procedures.
• Responsibility for filing and archiving, keeping filing cabinets tidy and ensuring all filing is kept up to date. Archiving retrieval and return using on-line portal.
• Invoicing
• H&S inductions, new starter set ups.
• Workstation Assessments.
• Other ad hoc facilities and general support to the office manager

To enjoy and succeed in this role, you will have:

• The ability to communicate at all levels.
• A polite and friendly manner.
• Strong efficiency and punctuality.
• Excellent team working skills with the ability to work on own initiative.
• Experience of working a switchboard would be an advantage.
• A working knowledge of Microsoft Office and Microsoft Excel.
• Excellent organisational and prioritising skills.
• Flexible approach to work.
• Proactive and self-motivated.
• Professional approach in all work activities and client dealings.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.
About Us
Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.
We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams - diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.
Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.
We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.
We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.
Our hybrid working model offers the best of both worlds - home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers .
If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.
Together, we can make this the best job you'll ever have.
We Offer
Our culture We live and breathe our four values - friendly, confident, partnering and straightforward - and genuinely care about out people, clients, community and the environment.
Job satisfaction Every employee can genuinely make a difference and contribute towards achieving our purpose - together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.
Reward and wellbeing We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.
Flexible working We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.
Latest technology We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.
Career development There is no linear path - learning opportunities are plentiful and empower you to carve out your own career.

Skills Required