Job Description

We are seeking a highly organised and professional Front of House & Facilities Coordinator to oversee the day-to-day operations of a prominent building in Leeds City Centre. In this role, you will manage front-of-house operations, act as a key point of contact for tenants and support building facilities management. Additionally, you will assist the wider team remotely, managing the client's portfolio of buildings via a helpdesk system - ensuring smooth service delivery across multiple sites.

Front of House & Facilities Management:

Be the first point of contact for all visitors and tenants, ensuring a warm, professional welcome.



Provide exceptional customer service, handling queries and issues efficiently.



Manage the reception area, ensuring it is always presentable and reflective of the company's standards.



Coordinate incoming and outgoing mail and deliveries.



Oversee day-to-day building operations, ensuring that facilities are maintained to a high standard.



Coordinate with external contractors and service providers for building maintenance, cleaning, and repairs.



Ensure compliance with health and safety regulations within the building.



Manage service schedules, inspections, and general upkeep.



Prepare and submit weekly reports to the Account Manager on building operations, tenant issues, contractor performance, and any ongoing projects.

Tenant Management:

Develop and maintain strong relationships with tenants, understanding their needs and concerns.



Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.



Organise and manage tenant communication, including updates on building services, maintenance, and other relevant information.

Helpdesk Support:

Provide remote support to the wider team, managing additional buildings in the client's portfolio via the helpdesk system.



Respond to tenant requests and queries for multiple sites, ensuring prompt and efficient resolution.



Liaise with on-site teams to coordinate services and solutions remotely.



Manage risk assessment systems, ensuring building operations meet health, safety, and compliance standards.



Keep all facilities management systems, databases, and documentation up to date.

Key Requirements:

Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.



Excellent interpersonal and communication skills with a customer-focused approach.



Strong organisational skills and attention to detail.



Experience managing contractors, engineers, and service providers.



Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)



Knowledge of health, safety, and compliance regulations is an advantage.



Ability to manage multiple tasks, prioritise effectively, and work independently.