Job Description

As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.

As the front of house host, you will support the entire front of house department, taking responsibility to ensure the very highest level of service are consistently produced. You will have responsibility for assisting our guests, when necessary, to ensure the smooth running of their arrival and departure.

What we need from you:

Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service. To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, safety, and security. Organise registration facilities in the reception area to suit incoming conferences including the issue, collection and control of bedroom keys. Arrange transport for guests on request, liaising directly with local taxi firms etc. as required. Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary. Updating of the bookings system with final details and ensuring all departments are advised of short notice changes immediately. Answer emails & deal with any queries, update guests booking details, forward information on to the relevant department etc. Provide general administrative support as directed by the Front of House Manager and undertake other tasks as requested e.g. assisting other departments. To compile in house function list for each event, taking place and to ensure that all details are concise. To meet and greet conference organisers at the commencement of and throughout their stay to ensure they receive the services they require, and we satisfy our seal of assurance. Able to work flexible work patterns, including bank and public holidays, weekends and evening shifts as required according to a rota.

What you get from us:

28 days holiday inc bank holidays Additional holiday allowance upon completion of 3 and 5 years service Wellbeing programme
Company sick pay
Company pension
Meal provided whilst on shift Free parking Bespoke on line training programmes Free company events Discounted accommodation at our other venues (subject to availability)
Upon successful completion of a probationary period
Whilst holding a Christian faith is not a pre-requisite, an understanding of and support for the Christian ethos and aims of the organisation and a willingness to work in that environment is an essential requirement for the role.

Knowledge of the Christian and/or not for profit/charity/education conference market is beneficial.

Job Types: Full-time, Permanent

Pay: 25,920.00 per year

Benefits:

Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

8 hour shift Monday to Friday Weekend availability
Experience:

Administrative: 1 year (preferred) Customer service: 1 year (preferred) Hospitality: 1 year (preferred) Computer literacy: 1 year (preferred)
Work Location: In person

Reference ID: FOH
Expected start date: 02/06/2025