Job Description

Description

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is for taking it easy with your favourite people, exploring the wilderness, swimming beneath a full moon, paddleboarding across the lake, eating and drinking well, letting go and having a good time


Another Place Hotels - a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.


An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It's the heart and soul of our active relaxation concept, made possible by the people on our team.

Our Front of House Host role:

We need attentive, outgoing individuals with a can-do attitude to make guests feel at home, from first impression on the phone to final goodbye at the end of their stay.


You'll embody the spirit of Another Place with your friendly welcome, effortless charm and seamless efficiency. And you'll get a unique insight into all aspects of a busy, award-winning hotel. This balance of customer service and office life brings the best of both worlds, boosts your skillset and ensures working days are never dull.


Guests will remember you for underpinning the happiness that shaped their holiday, and you'll thrive on it - while taking the next step up the ladder of your hospitality career.

As our Front of House Host you'll be:

Front Desk

Completing all daily responsibilities and tasks in a timely manner. Be customer focused at all times. Gaininig an understanding of the local area and the wider hotel operations. Providing excellent customer service, ensuring all visitors to The Lake are greeted and have a positive first impressions. Checking Guest into the hotel ensuring a brand standard tour is given. Assisting guests with their luggage if needed. Checking guest out of the hotel ensuring brand standards are followed. Supporting F&B with guest restaurant bookings and adaptions.
Swim Club

Managing access to the Swim Club. Acting as the main point of contact for all visitors to Swim Club and to ensure its facilities are fully explained to all users, including a tour on the guests first visit. Familiarising guests with the area and to help where needed, whilst ensuring that the Swim Club guidelines are adhered to. Informing guests of treatments & activities list and their parameters. Showing guests through to the treatments snug and issuing them with the tablet for consultation forms. Liaising with the therapists on duty to update them on any changes to their appointments throughout the day. Completing any Membership renewals as directed by the Senior House Manager.
SheepShed

Presenting a professional appearance and attitude at all times and maintain an excellent standard of customer service. Ensuring the SheepShed is kept clean and tidy and that wetsuits /boots/kit are washed as required. Assistingin the preparation & organisation of activities for our guests both on and off the water. Responsible for kit inspections of all Another Place sports equipment and maintain the satisfactory appearance to ensure it meets the guest expectations. Working as part of a team to set up, pack up and proactively help all guests using the equipment on the lake.

You'll also be:

Representing our brand at all times. Responding to all enquiries in a timely manner and in a style that meets our brand guidelines. Responsible for treatments, activities, kids' zone, restaurant and secondary sales/bookings either in person, by telephone or by email and to ensure bookings are maximised within the parameters of the system and the availability of the therapists/instructors. Creating accounts for the payments. Responsible for keeping the host desks and any other relevant areas up to standard. Carrying out appropriate end of day banking. Signing in/out keys and opening/closing host areas as per training.

The skills you'll be sharing with us:

Meticulous attention to detail. Whether it's pre-arrival, or in house, you'll notice when a guest needs help with something - sometimes before they do Previous experience of using property management systems Basic knowledge of Microsoft Office, Word, Excel and Outlook Previous front of house experience Previous F&B experience First Aid qualification Current Enhanced DBS Good communicator Experience of hotel computer systems Adept at prioritising and time management Administrative skills
Basic IT skills

What we'll offer you:

A relaxed, professional place to work in a beautiful location - right on the shores of Ullswater. Excellent career prospects in an ever-expanding organisation. Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel. Team discounts on treatments in Swim Club. Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space and Glasshouse and The Brackenrigg. Team social events throughout the year. Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances.

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration.

If you would love to join us as on our Front of House Host, apply now and be part of our journey at The Lake, a wonderful place to work.

Full Time

1 Year Experience

12.25 / Hour

Skills
Organisation
IT Skills
Customer Service
Admin