Job Description

About Us:

Sunderland AFC is more than just a football club; we are a proud community institution that embodies the spirit of our city.

At the heart of our club is "The Relentless Obsession"--an unwavering passion which fuels our pursuit of success, inspires our players, and ignites the spirit of our supporters. We embrace every challenge with determination, striving to play the beautiful game with flair and tenacity.

At SAFC, we believe in the power of football to unite and inspire. Our commitment extends beyond the pitch as we strive to make a positive impact through various community initiatives, empowering individuals and celebrating diversity.

Join us on our journey as we continue to build on our legacy, fuelled by "The Relentless Obsession" for greatness.

About the Team:

The Performance and Medicine Team play a crucial role at Sunderland AFC, where science meets sport to optimise player health and enhance performance!?

Our mission is to create a robust support system that ensures every athlete can perform at their peak while minimising the risk of injury.

We employ a multi-disciplinary approach, integrating sports science, nutrition, and medical expertise to tailor our programs to each player's specific needs.

Join us as we continue to elevate the standards of player care and performance enhancement at Sunderland AFC, ensuring our athletes are not just fit, but thriving in all aspects of their game!

The Opportunity:

The role involves greeting and assisting visitors, staff, and players with a warm and professional demeanour, while maintaining an environment tailored to the high-performance needs of professional athletes.

Daily responsibilities include liaising with the Performance Head Chef and Head of Nutrition to understand specific requirements and communicating these clearly on internal menu boards.

The individual will handle internal enquiries efficiently, directing them to the Performance Head Chef when necessary. Managing visitors, issuing passes, and ensuring full compliance are also key duties. Exceptional service must be provided to all guests, addressing their needs and resolving any issues promptly.

The role includes assisting with administrative tasks as required and coordinating the use of facilities to ensure they are set up and maintained to high standards. Support in the planning and execution of events hosted at the training ground is also expected, ensuring smooth operations throughout.

Maintaining food safety standards and cleanliness is essential, with a Food Safety Level 3 qualification considered desirable.

What We Ask For:

The individual is expected to maintain professional qualifications and engage in appropriate continuing professional development.

Previous experience in a front-of-house, events, reception, or customer service role is essential. Excellent communication and interpersonal skills are required, along with strong organisational and multitasking abilities.

The ability to remain calm and professional under pressure is important, as is a friendly and approachable personality. A high level of professionalism and attention to detail is essential.

Flexibility is also necessary, with the willingness to work various shifts, including evenings and weekends.

Additionally, the individual will take a key role in coordinating junior front-of-house team members.

An Enhanced DBS from Sunderland AFC is required.

Why Join Us at SAFC:

At Sunderland AFC, you're not just becoming part of a football club; you're entering a vibrant community fuelled by passion and pride. Our commitment to making a difference means you'll engage with local initiatives that truly matter, allowing you to leave a positive impact right here at home.

You'll thrive in an exciting, dynamic atmosphere where every day is a new adventure filled with the thrill of football and teamwork. We believe in nurturing talent, so you'll have access to training programs and mentorship opportunities.

Our diverse and inclusive culture celebrates individuality, ensuring that every voice is heard and valued. You'll be part of a team that unites in the spirit of collaboration and respect, making your work environment both rewarding and inspiring.

As standard, we also offer the following benefits:

- 22 days leave (in addition to public holidays), increasing to 27 days after 5 years' service

- Death in Service

- Pension Salary Exchange

- Complimentary Season Tickets

- Enhanced Paternity, Maternity and Adoption Leave

- Employee Assistant Programs

- Various Discount Packages including Club Store

- Free Parking

Additional benefits may be available dependent on job role and experience.

Equal Opportunities:

Sunderland AFC is an equal opportunity employer. We are committed to a policy of treating all employees and job applicants equally. Our aim is that all colleagues should be able to work in an environment free from discrimination, harassment and bullying.

Safeguarding Children & Vulnerable Adults

Sunderland AFC recognises that the safeguarding and protection of children and vulnerable adults is of paramount importance within the organisation. Sunderland AFC owes a duty of care to safeguard all children and vulnerable adults involved in activities organised by the football club. Sunderland AFC will ensure that safety and protection is given to all children and vulnerable adults involved in activities through adherence to the Safeguarding guidelines adopted by the Club.

Job Type: Permanent

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 20/06/2025
Reference ID: Front of House Lead