Job Description

Based at our fantastic development in Birmingham, we have an amazing opportunity to join the Night Front of House team. You will form part of the operations team and act as the face of the development, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property. If you are someone with great customer service experience within a similar role in residential property or hospitality then we would love to hear from you!


This role is a permanent full time position working a 4 shifts on, 4 shifts off pattern - In return we are offering you an annual salary

of up to 28,500

plus

10% bonus

!

What do we offer?

We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, enhanced sick pay, study support and much much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

Be available to residents at all times, or ensure proper 'signposting' when away from the desk. Personally keep on top of cleaning throughout the night, to maintain the highest standards of communal areas. Deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales. Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. Provide utility meter reading for all properties as and when required. Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events. Manage car parking to ensure everything runs smoothly. Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure. Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance. Complete bin rotation on a regular basis Building Patrols, CCTV Monitoring & Safety Checks.

What will the right person look like:

Previous / current experience within a Front Desk or Concierge role Previous night worker experience in a similar environment High level of customer service Excellent communication both written and verbal Ability to work independently and on own initiative, yet follow instruction and procedure as required. High standards of cleanliness Attention to detail Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.


At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?



We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

urbanbubbl

e

requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.



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