Job Description

We are looking for someone calm, sharp, organised and proactive - not just a receptionist.
This role underpins the smooth running of the entire salon.

If you're someone who naturally keeps things moving, spots problems before they happen and brings a steady, professional presence to a busy environment, you'll thrive here.

ABOUT US

Carmen Walker is a boutique, design-led salon in the heart of Leamington Spa.
We're known for our calm, considered atmosphere, personalised service and thoughtful technique across all hair types.

Our space is curated, warm and detail-driven.
Our team values professionalism, care and consistency.
This role is essential in delivering the premium client journey we're known for.

THE ROLE

This job is more than greeting clients - you're the centre of the client experience and the person who keeps the salon running smoothly from open to close.

Key responsibilities include:

Client Experience

Welcoming clients and setting the tone for their visit Preparing refreshments and ensuring service standards remain high Supporting check-ins, checkouts and rebookings

Diary & Communication

Managing the diary, appointments and stylist schedules Handling bookings, cancellations and follow-ups Managing client communication across phone, email and messages

Operations & Flow

Ensuring the salon environment stays clean, calm and organised Overseeing daily operations: opening, closing and general salon flow Tracking retail sales, add-ons and end-of-day totals Managing stock, product orders and retail displays

Owner Support

Supporting the owner with admin and operational projects Assisting with social media/content capture when required
This is a role with real responsibility, structure and progression as the business grows.

WHAT WE'RE LOOKING FOR

Naturally organised with strong attention to detail Warm, confident and able to deliver a premium client experience Excellent with admin, scheduling and multitasking Tech-savvy (booking systems, email, spreadsheets) Proactive - you don't wait to be told what needs doing Comfortable in a fast-paced environment Calm under pressure and solutions-focused Professional, reliable and takes real pride in their work
Experience in a salon, spa, clinic, hospitality or luxury retail is a bonus, but not essential if you have the right attitude and sharpness.

HOURS & SALARY

Part-time (approx. 16-25 hours per week) Saturdays required Opportunity to increase hours as the business grows Competitive hourly rate depending on experience Perks: complimentary hair services and product discounts
Job Type: Part-time

Pay: 19,000.00-27,000.00 per year

Expected hours: 28 - 32 per week

Work Location: In person