Job Description

Position Overview:

We are looking for individuals who are energetic, enthusiastic & motivated.

As the first point of contact for members and guests, the Front of House Staff ensures a welcoming, professional, and luxurious experience at our 5-star fitness facility. This role involves a blend of customer service, administrative duties, and facility coordination to maintain the high standards as expected in a premium environment.

Key Responsibilities:

Customer Service:

Greet all members and guests warmly upon arrival and provide personalized assistance as needed. Always maintain a polished and professional demeanour. Address inquiries about membership options, facility amenities, and class schedules. Handle complaints or concerns promptly, escalating to management when necessary.

Swimming Pool:

Hold a valid lifeguard or pool responder certification. Complete daily pool tests to ensure chemical balance & temperature of the water is at a safe level.

Reception Duties:

Manage the front desk, including answering phones and responding to emails professionally and efficiently. Schedule appointments for personal trainers, spa services, or other facility offerings. Process payments for coaching, food & beverage and other various services.

Facility Coordination:

Keep the reception area immaculate and fully stocked. Monitor member feedback and collaborate with other departments to enhance the client experience. Assist in organising member events and promotional activities.

Administrative Support:

Maintain accurate records in the facility's management system, including membership data and appointment logs. Generate daily reports on facility usage, bookings, and sales transactions.

Team Collaboration:

Work closely with other departments, such as the onsite management team, concierge, housekeeping and maintenance to ensure smooth operations. Communicate effectively with management to relay updates, concerns, or suggestions.

Experience (Desirable):

Previous experience in a high-end hospitality, fitness, or wellness environment preferred. Strong interpersonal and communication skills. Excellent organisational and multitasking abilities. Proficiency in computer systems, including scheduling and point-of-sale software. Professional appearance and adherence to the facility's grooming standards.

Key Competencies:

Customer-Centric Mindset:

Ability to anticipate and exceed member expectations.

Attention to Detail:

Commitment to maintaining a luxury environment.

Problem-Solving:

Quickly and effectively resolve issues with poise.

Team Player:

Collaborate with colleagues to deliver a seamless guest experience.
Job Type: Part-time

Pay: 14.00 per hour

Expected hours: 10 - 25 per week

Benefits:

Gym membership
Shift:

Day shift
Work days:

Monday to Friday Weekend availability
Work Location: In person

Expected start date: 01/08/2025