Job Description

360 Play Stevenage is one of the leading names in family entertainment centres and we are looking for multi-talented leisure professionals with a passion for our industry to join our dynamic team. From our launch in 2009, we have received hundreds of thousands of guests every year, showing great solid growth. The company strives to always exceed customer expectations and wow the users to keep them coming back.

Key Responsibilities:

- Ensure every guest enjoys a positive experience at 360 Play.

- Address queries and complaints, escalating as needed to the Duty Manager.

- Supervise front-of-house staff, including scheduling, training, and oversight.

- Foster a welcoming atmosphere, nurturing guest relationships.

- Efficiently manage guest entry and promote sales of Membership products.

- Assist in event organization

- Oversee the Social Media scheduling and marketing for the Centre

- Oversee opening and closing procedures, ensuring cleanliness and maintenance standards.

- Perform team performance management, setting incentives and providing feedback.

- Contribute to a cohesive team environment that values communication and support.

-Oversee and support the party bookings and guest journey to ensure any celebration held with 360 Play is a memorable experience.

Now is a fantastic time to join a growing company.

As a team leader, you will be the primary support to the general manager and will offer support for the day to day supervision of operations whilst being a real visual presence around the centre. You will be responsible for maintaining standards and you'll have a real passion for providing an unforgettable experience for our customers

.

Other skills that will need to be demonstrated include

-

Be driven and be able to drive a team to sell and promote.

- Demonstrate personal responsibility and a proactive attitude.

- Willingness to lead by example and actively engage in operations.

- Ability to thrive in a diverse business environment.

- Proficiency in computer usage & telephone manor.

- Capacity to perform under pressure.

- Strong training and coaching abilities.

- Attention to detail is paramount

- Professional demeanour with exceptional organizational skills.

- Flexibility for evening and weekend shifts.

- Strong interpersonal skills for fostering positive relationships.

360 Play offers an exciting opportunity for career advancement within the leisure industry. We provide comprehensive training and room for growth and development. If you're ready to be part of something fun and guest focused, please submit your CV and cover letter to join our team.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

8 hour shift Holidays Weekend availability
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 2 years (required)
Work Location: In person

Application deadline: 08/06/2025