Job Description

This front of house position would be suitable for someone who is able to multi task in a busy environment, with excellent attention to detail and who has a high understanding of high quality, consistent customer service.

Must have clear and competent communication skills, be able to work evenings, weekends and have good flexibility for cover shifts when needed.

Main duties would include:

Meeting and greeting members and guests at reception. Answering the phone and responding to emails quickly and efficiently. Taking payments and processing these accurately. Conducting tours of tfd to prospective members, explaining the benefits of membership as well as tfd's ethos. Using bespoke software for booking appointments face to face and over the phone. Learn and explain the rules of the club and conditions of membership, so these can be fully explained when selling the packages. Keeping members informed by offering them information about what we offer which classes to attend, upcoming events etc. Tasks which may include assisting with social media marketing, coordinating internal and external challenges for members and a variety of admin duties. General light housekeeping, tidying, following close down checks and procedures. Following H&S procedures. Working with good awareness, supporting a small team and using initiative to get the tasks done.
You must have excellent timekeeping and a great awareness of what's happening around you at all times.

You should have basic IT knowledge, including MS Word, Excel & email. Appropriate training will be given on our in house bespoke software.

This part time role will include fixed shifts which will include 2 to 3 weekday evenings and one day at the weekend. Flexibility for extra cover shifts will also be required. Working as part of a team and sometimes on your own, you would be expected to use your own initiative and stay busy during quieter periods.

This is a vital and busy role, which would suit someone who is organised and has the ability to multi task whilst not letting accuracy slip.

The tfd team are friendly, fun and focused on maintaining high standards of customer service. To join this team you must be keen to work, have a positive outlook on life and want to help others.

If you believe you are the right person for this position, please email your CV and some information about your current circumstances to us: sarah@tfdgym.co.uk

Job Type: Part-time

Pay: 11.44-13.00 per hour

Expected hours: No less than 20 per week

Benefits:

On-site gym
Schedule:

Day shift Every weekend Monday to Friday Overtime Weekend availability
Language:

English (required)
Work Location: In person

Application deadline: 13/07/2025
Reference ID: TFD Reception & Admin
Expected start date: 14/07/2025