Job Description

We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central London Fitzrovia location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.



This amazing opportunity operates in a single-person site and is on a full-time contract working Mon-Fri on a rotational shift pattern 8-5pm & 9-6pm.



The pay rate for this role is 15.61 per hour but does not include the lunch break. You will receive 28 days of annual leave, inclusive of bank holidays.



At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.

Key Responsibilities:

Provide a professional first impression, beyond client/visitor expectations



Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible



Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times



Engagement and support in customer events/promotions organised by the client for the occupiers



Issue visitor passes using the agreed sign in and out policies and procedures



Assist with helpdesk enquiries for the building and neighbouring site; acknowledging and responding within a timeframe specified by building management



Liaising with colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner



Ensure the reception area is kept clean, tidy and well-presented at all times



Handle all incoming telephone calls and enquiries in an efficient and sincere manner



Monitor issuing of keys and log/reconcile accordingly as per requests



Keeping track of the 'Essential Items' available in reception and ordering when necessary



Acting as the on-site first point of contact for building matters



Oversee fire and evacuation processes, as per building instructions



Provide administrative support to Building Management when required

Person Specification:

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player



Is self-disciplined and can work independently using initiative



Computer literate with exemplary email etiquette.



Previous helpdesk experience preferred.



Holds a true passion for high standards of customer service delivery



Previous experience in hospitality, security or a customer service-facing role



Excellent interpersonal skills and the ability to interact with people at all levels



Consistently well presented in line with company/client standards



Looking for opportunities to enhance client/visitor experience



Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail



Maintains and practices a high degree of confidentiality at all times



SIA preferable



Valid First Aid certificate preferable



5 years of verifiable work history essential

What We Offer:

A highly competitive salary within the corporate sector



CPD- Bespoke Training, Learning & Development opportunities



Licence Upskill- where applicable



Perk Box- Employee discount scheme



Laundry service for bespoke uniform



Cycle to Work Scheme



Social events and activities



Pension scheme



Employee mental health assistance helpline



Recognition schemes including our employee of the month programme



Employee HSF Scheme