Job Description

Front of House Receptionist - High Profile Hair Restoration Clinic

A prestigious, high-profile hair restoration clinic with an outstanding reputation is looking for a professional and personable

Front of House Receptionist

to support our

Front of House Manager

in the smooth running of our Altrincham/Knutsford clinic.

We pride ourselves on offering a discreet, empathetic, and client-focused service and we're looking for someone who shares these values. This is a key client-facing role where attention to detail, warmth, and initiative are essential.

Key Responsibilities:

Greet all clients with professionalism and warmth, creating a five-star first impression Handle enquiries across phone, email, and in person Manage inbound calls and make proactive follow-up calls to clients and new enquiries Support the Front of House Manager with reception duties, diary management, stock control, and financial transactions Carry out general administrative tasks and help coordinate daily clinic operations Take initiative to troubleshoot and resolve day-to-day issues Learn and support multiple roles/functions across the clinic when needed

Required Experience:

Previous experience in a similar reception/administrative role desirable but not essential Experience within healthcare, recruitment, or medical sales would be an advantage

Required Skills:

Well-presented, professional, and articulate Outstanding customer service and communication skills Empathetic, approachable, and client-focused Reliable, motivated, and detail-oriented

Additional Pay & Benefits:

Commission & Bonus: On average, current staff earn an additional 5,000-6,000 per year Opportunity for this to increase further as the business grows Supportive team environment with potential involvement in exciting expansion projects

Schedule:

Full-time, 8-hour shifts Flexibility to cover 2 weeknights until 8pm Role primarily based in Knutsford, with occasional cover in Harrogate if needed Part-time applications also welcome, subject to hours/days

Experience (preferred, not essential):

Medical Receptionist: 1 year Medical Secretaries & Receptionists: 1 year

Work Location:

In person - Altrincham/Knutsford.

While the role is primarily based in our Altrincham/Knutsford clinic, candidates should be made aware at interview stage that occasional cover may be required at our Harrogate clinic, depending on business needs and where the candidate is based. Flexibility here is a bonus but not an everyday requirement.

Job Types: Full-time, Part-time, Permanent

Pay: 26,000.00 per year

Ability to commute/relocate:

Altrincham, WA14 3RZ: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Receptionist: 1 year (preferred) Medical Secretaries & Receptionists: 1 year (preferred)
Work Location: In person