Job Description

Job description

Role Purpose

Responsible for the Customer/Client Experience throughout the portfolio of offices across the UK. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building use

Key Responsibilities

- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.

- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence.

- Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration.

- Issue passes in accordance with site security procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

- To maintain a presence not just behind the desk but also in front and around the lobby area ensuring a positive interaction with building users in all areas. Standing to meet and greet is also required, particularly at peak times.

- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

- Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.

- Book taxis and cars for staff and visitors as required from the approved site suppliers.

- Administer the bookings for meeting rooms and inductions if required.

- To be competent and confident in the use of a range of relevant IT systems.

- To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

- To undertake general team administration duties for the Facilities Management operation as directed.

- To take ownership for the visual standards of the entire reception, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.

- To support with the meeting room setups in the absence of a team member.

- Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

- Assist Security with issues related to access cards.

- Prompt and professional answering of telephone calls, taking messages and transferring of calls and information as required.

- Monitor the Reception email box, responding to emails in a timely and professional manner.

- Replenishment of front of house refreshments and checking of the standards in the area.

- Coordinating meeting room and hospitality bookings and liaising with our caterers if required.

- Maintaining and ordering stationery for front of house.

- Assistance with Audio Visual Equipment set up within the meeting rooms if required.

- Providing health & safety information for new starters.

- Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team.

- Be aware of and work to contractual service levels and key performance indicators.

- Be innovative and strive for continuous improvement.

- Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.

- To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams.

- To liaise with key stakeholders to organise and celebrate key seasonal events for building users.

- To communicate such events through the appropriate communicate tools - email, posters, notice boards and/or digital screens.

- To help build a directory of building concierge type services.

- To carry out any reasonable request from management.

This is of general nature. Actual duties and responsibilities can be specified or modified upon decision of direct supervisor.

Qualifications

Proven experience in an administrative or receptionist role is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Competent in data entry with a high level of accuracy. A friendly disposition with a professional attitude towards work.
Job Type: Full-time

Pay: From 25,500.00 per year

Benefits:

Company pension Company Events Health and Wellbeing Programme Life Insurance
Language:

English (preferred)
Work Location: In person

Job Type: Full-time

Pay: 25,500.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Paid volunteer time Transport links
Schedule:

Monday to Friday
Ability to commute/relocate:

Manchester M1 3BN: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Location:

Manchester M1 3BN (preferred)
Work Location: In person

Reference ID: Front of House - Manchester
Expected start date: 26/08/2025