Job Description

Job Advert

Join Our Team at Sidmouth Leisure Centre!

At LED Community Leisure, we're more than just a leisure provider--we're a charitable trust dedicated to making a real difference. Our mission is to help people feel better and get more out of life.

Why Sidmouth Leisure Centre?

Situated in the heart of Sidmouth, our leisure centre is more than just a place to get active--it's a vibrant community hub where fitness, fun, and connection come together. Whether it's our diverse mix of exercise classes, a wide range of children's activities, or our blend of sports facilities, we ensure that everyone can find their path to wellness.

Are You Ready to Make a Difference?

We are looking for enthusiastic and customer-focused individuals to join our front-of-house team, delivering exceptional service and ensuring that every member feels valued and supported.

What We're Looking For:

Customer Service Excellence

: You have a passion for delivering outstanding service, whether in person, over the phone, or online.

Positive Presence

: You greet every member with warmth, positivity, and professionalism, making them feel like valued guests.

Proactive Problem-Solver

: You go above and beyond to assist customers, ensuring their needs are met with efficiency and care.

Effective Communicator

: You engage confidently, both face to face and in writing, and maintain a professional telephone manner.

Organised and Responsible

: You can handle administrative tasks, including point of sale transactions, bookings, cash handling, and managing membership enquiries.

Team Player

: You work collaboratively with colleagues, maintain a clean and safe environment, and assist in setting up and packing away equipment when needed.

Adaptable and Self-Sufficient

: You are prepared to work alone when required and take responsibility for maintaining high standards throughout your shift.

Desirable Skills:

Customer Service Experience

: Previous experience in a customer service environment is beneficial.

First Aid Certification

: Training will be provided if needed.

Physical Readiness

: A reasonable level of fitness is required for manual handling tasks.

What We Offer:

Career Development

: Ongoing training to support your professional growth.

Supportive Team Culture

: A welcoming and inclusive environment where your contributions are valued.

Community Impact

: Be part of a team that genuinely makes a difference in people's lives.

Competitive Benefits

: A competitive salary, pension, holiday pay, and free access to our facilities.

Flexible Working Hours

: Balance your work with your lifestyle.

Team Benefits:

Starting from 23 Days Annual Leave increasing with Tenure to 28 days, PLUS Bank Holidays (pro rata) Enhanced Sickness Pay Scheme (after probationary period) Free Gym, Swim & Group Exercise Membership Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings Employee Assistance Programme & Counselling Annual leave purchase scheme Free Bowling for Team Member & their household at Ocean Free Soft Play for dependents of Team Members at Ocean Personal development training Flexible Working Pension Scheme Voluntary Health Cash Plan Above & Beyond Award Scheme

At LED Group, diversity and inclusion are at the heart of what we do. We welcome applications from all backgrounds and abilities--your passion and dedication are what truly matter!