Job Description

Overview

We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic team. This role is crucial in providing exceptional service to our guests, ensuring a welcoming atmosphere, and maintaining the highest standards of hospitality. The ideal candidate will possess a passion for beauty and wellness, with experience in 5setting being advantageous.

Responsibilities

Greet and welcome guests as they arrive, ensuring a friendly and inviting atmosphere. Assist with booking arrangements and manage reservations effectively, ensuring all customer requests are met. Maintain cleanliness and organisation of the front of house area, including kitchenette. Collaborate with centre staff to ensure timely service of highest standards. Handle customer inquiries and complaints professionally, striving for satisfaction. Assist in other duties when required. Participate in house events as needed, providing excellent service to guests. Serve as MOD once a week (training provided).

Qualifications

Previous experience in wellness or hospitality environment is preferred. Knowledge of wellness practices is essential. Strong communication skills with a friendly demeanour. Ability to work well under pressure in a fast-paced environment. Flexibility to work various shifts, including evenings and weekends. A team player who is eager to help colleagues and contribute positively to the workplace culture.
Join us in creating memorable experiences for our guests while developing your skills in a vibrant setting!

Job Types: Full-time, Part-time

Pay: 13.50-15.00 per hour

Expected hours: 16 - 40 per week

Benefits:

Company events Employee discount Employee mentoring programme Store discount
Shift:

8 hour shift
Work days:

Every weekend Holidays Weekends only
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

FOH: 1 year (required) Customer service: 1 year (preferred)
Language:

English (required) Arabic (preferred)
Work Location: In person

Reference ID: FOH
Expected start date: 19/05/2025