Job Description

Front of House Supervisor - Join Our Award-Winning Pub

The Beresford Arms, Whalton

Full-time | Competitive Salary + Tips | Northumberland

We're proud to share that

The Beresford Arms

has recently been named

Pub of the Year 2024

at the

North East Tourism Awards

, alongside winning

B&B and Guest House of the Year 2025

, and receiving recognition at the

Great British Pub Awards

.

To continue delivering the high standards we're now nationally recognised for, we're looking for a passionate and reliable

Front of House Supervisor

to join our team.

About the Role

As a

Front of House Supervisor

, you'll play a vital role in ensuring our guests receive outstanding service from the moment they arrive. You'll lead by example, support our FOH team, and work closely with the wider team across restaurant and accommodation operations.

Key Responsibilities

Manage and monitor our booking systems, ensuring seamless guest organisation and flow Deliver consistently high levels of customer service throughout all touchpoints Oversee daily FOH operations including cleanliness, setup, and team coordination Support and contribute to the business's social media presence where needed Open the pub and serve breakfast to residents, supporting the morning team Ensure guest rooms and public areas are ready for the day, supporting housekeeping as needed Train, support and develop junior team members Take the lead in handling guest feedback, ensuring all comments are addressed professionally Maintain cellar organisation, monitor stock levels, and report equipment issues Manage cash handling and end-of-day reconciliation Support upselling initiatives to drive additional revenue

What We're Looking For

Previous experience in a hospitality supervisory or team leader role Excellent customer service skills and a hands-on, approachable attitude Confident with bookings, cash handling, and daily service coordination Strong organisational and multitasking abilities A collaborative team player who leads by example Excellent communication skills, both verbal and written A high level of personal presentation and professionalism

What We Offer

A key role in an

award-winning and growing business

Competitive pay, tips, and

free meals during shifts

Flexible and structured working patterns A supportive and inclusive team environment Opportunities to develop and progress within a high-performing hospitality venue

Please note:

We are

not accessible by public transport

, so applicants must be able to commute to Whalton independently.

If you're ready to join a successful, forward-thinking team in one of

Northumberland's most celebrated venues

, we'd love to hear from you.

Apply now to become part of The Beresford Arms journey.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Additional pay:

Bonus scheme Tips
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Weekend availability
Work Location: In person