Job Description

Front of House Staff

Location:

Gwydir Street Cafe

Job Type:

Part-Time- Zero hour contract

Position Overview & Job Purpose:

As a Front of House team member, you will work cohesively with staff and be responsible for day-to-day tasks under the guidance of the Cafe Manager, Assistant Manager, and Supervisors. Your role is crucial in maintaining the Company's key goals, including excellent customer service and cafe cleanliness.

Duties and Responsibilities:

Work well within the front of house team, taking on tasks as given by Line Managers, as well as using your own initiative. Provide excellent customer service, greeting customers and ensuring they feel welcomed. Have good knowledge of both food and drink menus within the cafe and be able to communicate these to customers, ensuring any queries regarding ingredients or allergens are answered. Have a good working knowledge of our till system, taking orders and processing payments in a friendly manner. Work in all aspects of the cafe, including customer service, taking orders on the till, clearing and cleaning tables, running food and drink, pot washing, assisting with the opening and closing of the shop, and general cleaning tasks. Be able to talk to customers about our available coffees. Complete daily and weekly cleaning schedules to a high standard as directed, maintaining an excellent level of cleanliness, organisation, and hygiene.

Job Knowledge, Personal Attributes & Skills Required:

Good understanding of the principles of food hygiene and health and safety policies and procedures. Good time management and multitasking skills. Ability to work efficiently both on your own initiative and as part of a team. Able to provide a positive customer experience with a friendly demeanour. Quality-focused with attention to detail.

Benefits:

Opportunities for career growth and development. Employee discounts on food and beverages. A supportive and inclusive work environment.

Availability:

Weekend and occasional evening availability is essential. Weekday availability is also preferable.

(please confirm in the questions your availability for this role.)

Please note we apply an 18-21 year old pay bracket starting at 10.00 per hour.

Job Types: Part-time, Zero hours contract

Pay: From 12.21 per hour

Additional pay:

Tips
Benefits:

Casual dress Company pension Cycle to work scheme Discounted or free food Employee discount Referral programme Store discount
Schedule:

Day shift Night shift Weekend availability
Application question(s):

Please list your availability for this role.
Experience:

Hospitality: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: FOHWC2024