Job Description

Our

Front of House

, is at the heart of the practice to welcome and care for our patients, as well as supporting our clinical team. We are looking for drive, exceptional time/work management, IT skills, warmth, empathy and lots of positive energy!

Our lovely clinicians you will be working alongside, are highly experienced, knowledgeable and give their patients the utmost care - Patients are valued, and their journey as a whole within the practice is extremely important to us all.

We very much value our teams personal time, so we have implemented an

extra days leave to all employed team members

, every year for up to 5 years (5 days).

The practice is very central, near main bus routes and a few minutes away from the seafront cycle lane - You can also enjoy the Brunswick area to its full in the Square Gardens!

Purpose of the job

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to

Practice Manager

Employment duties

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC and CQC guidelines and practice policies
Key tasks

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients' arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare day sheets for each clinician Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep the office, patient's toilet and reception area tidy and welcoming Identify your own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Assist throughout the practice and perform such other tasks as reasonably requested by the principal Attend all practice meetings as requested
Job Type: Part-time

Pay: From 12.50 per hour

Expected hours: 17 - 25.5 per week

Benefits:

Additional leave Employee discount
Experience:

Customer service: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person