Job Description

Aims of the role

To be the first point of call for customers in the venue and/or the door to maximise the customer experience as much as possible through a positive and enthusiastic attitude. To manage traffic flow of courses and/or entrance to the building. To monitor the upkeep of courses and customer areas and follow company health and safety policies to provide the highest standard of customer care. Work closely and communicate with the Manager on Duty to manage operation of single ticket sales and large group bookings.

Responsibilities

To greet customers and manage the entrance of the venue/courses monitoring group size and wristbands. To be extremely welcoming towards customers with a positive and friendly attitude. Liaise with door staff on ID issues, no shows etc To have strong product knowledge on golf packages, courses and offerings. To ensure equipment is available to customers at the beginning of a course and collected at the end. To be aware of daily business levels and monitor walk ins against online tickets to ensure the courses run smooth and are not overloaded To manage cloakroom service, carefully storing and returning customers belongings, keeping the cloakroom area clean and tidy, and answering customer enquiries. To manage and process payment transactions using the POS system. To monitor disclaimers. To be the customers' main point of call anywhere in the venue. Work closely with Manager on duty to manage large group bookings efficiently and correctly, ensuring they understand how their visit works and what to expect. To work closely with the Manager on duty and communicate with all team members to ensure that Junkyard Golf Club's standard of customer care is exceeded. To be responsible for clearing courses of all customer obstacles/ hazards e.g. spillages. To be responsible for upkeep of all courses reporting/documenting faults and cleaning area frequently. Upsell merchandise to guests on entry and leaving.

Qualifications

Excellent customer service skills. Experience of working in customer service. Demonstrated initiative. Ability to be an excellent team player. Excellent punctuality & time keeping skills. A yes attitude. Ability to build rapport with customers.
General Information

You must be able to work weekends. You must be prepared to work flexible hours according to the needs of the business. The position requires an amount of manual handling and heavy lifting. A fast-paced working environment in a growing company where flexibility and adaptability are required.
Benefits:

Company pension Employee discount
Work Location: In person