Job Description

Job Summary

We are seeking a friendly and professional Front of House Team Member to join our vibrant hospitality team. In this role, you will be the welcoming face of our establishment, ensuring guests receive exceptional service from arrival to departure. The ideal candidate will possess a passion for hospitality, excellent communication skills, and a keen eye for detail to create a memorable experience for all visitors. This position offers an opportunity to develop your skills within a dynamic environment, contributing to the overall success of our venue.

Duties

Greet guests warmly upon arrival and assist with seating arrangements Take food and beverage orders accurately using POS systems Serve food and drinks efficiently while maintaining high standards of presentation and cleanliness Provide attentive guest services, addressing any special requests or concerns promptly Upsell menu items and promotions to enhance guest experience and maximise sales opportunities Ensure food safety standards are adhered to at all times during service Assist with basic food preparation tasks as needed, supporting kitchen staff during busy periods Maintain cleanliness and organisation of the front of house area, including tables, counters, and service stations Manage guest billing accurately and process payments efficiently using cash or card methods Collaborate with team members to ensure smooth operations during shifts

Requirements

Previous experience in hospitality or restaurant service is preferred but not essential; training will be provided for the right candidate Strong knowledge of food safety standards and good hygiene practices Basic maths skills for handling transactions and billing procedures Experience in serving, food preparation, or kitchen environments is advantageous Excellent time management skills with the ability to prioritise tasks effectively during busy periods Exceptional guest service skills with a friendly, approachable manner Ability to upsell menu items confidently to enhance guest satisfaction and revenue Flexibility to work shifts including weekends, and holidays as required A proactive attitude with a team-oriented approach to work
This role offers an engaging environment where you can grow your hospitality expertise while delivering outstanding service. We look forward to welcoming enthusiastic individuals eager to contribute positively to our team.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: No less than 15 per week

Benefits:

Employee discount Store discount
Work Location: In person