Job Description

Front of House Team Member

Proto Artisan Bakery is looking for a new employee to join our Front of House team in our established St Albans bakery.

We are a dynamic bakery who is passionate about sourdough with no nasties. Established in 2020 in Ware, Hertfordshire, we specialise in fresh sourdough and pastries, baked daily in our open kitchens.

We serve delicious coffees, hot drinks, pastries and breads and are a lively, local hotspot for customers to pop in and out, or to stay and socialise - our new team member needs to be familiar with customer service and be happy to run the Front of House on their own.

We will never get bored of saying "eat real bread" - we are looking for a new team member who believes the same.

Role & responsibilities

- Greeting and talking to customers

- Take customer orders and ensure you are able to answer any reasonable questions that they may have re: products and prices

- Prepare drinks as per customer requirements

- Maintain cleanliness and compliance with health and safety regulations in the bakery area

- Take customer payments and ensure customers leave the bakery satisfied

- Engage with customers, offering recommendations and sharing knowledge about our pastries, baking processes and offerings.

Requirements for the role

Prior experience in a customer service or food service role is essential Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong attention to detail for food preparation and presentation Ability to work a flexible schedule, including weekends (Sat and Sun) Ability to stand for long periods of time Ability to maintain composed and professional at all times.

Salary, working pattern and benefits

Salary - 25,396 - 26,000 per annum (pro rata) depending on experience and contracted hours. RPH is based on over 21s.

Shift - part time or full time, flexible hours, up to 40hrs week, must include weekend working.

Company pension

Discounted or free food

Employee discount

Job Types: Full-time, Permanent

Pay: 12.21-12.50 per hour

Expected hours: 20 - 40 per week

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Customer service: 2 years (required) front of house: 2 years (required)
Work Location: In person