Job Description

About Us

We are an exciting new padel club in Worcester, featuring 4 courts, a contemporary cafe and retail facilities. We're passionate about bringing this fast-growing sport to the local community and creating a welcoming, professional environment for players of all abilities.

Role Overview

We are seeking two enthusiastic and customer-focused individuals to join our team as Front of House Team Members. You'll be the first point of contact for our members and visitors, ensuring they receive exceptional service while supporting the smooth operation of our club facilities. This multifaceted role combines front-of-house reception duties with cafe operations in a dynamic, sports-focused environment.

As a keyholder, you'll have the important responsibility of opening and closing the club, ensuring our facility is secure and ready for operation each day.

We're looking for candidates who can work a mix of shifts including some weekends and evenings. Specific scheduling will be discussed during the interview process based on availability and business needs.

Key Responsibilities
1. Reception & Customer Service

Welcome members and visitors with a warm, professional greeting Manage equipment hire (racquets, balls, etc.) and retail sales Answer phone calls Provide information about club facilities, services and padel rules Resolve customer queries and complaints in a friendly, efficient manner
2. Cafe & Bar Operations

Prepare and serve high-quality coffee, smoothies and beverages Maintain food safety and hygiene standards at all times Maintain a clean and organised cafe area and equipment Monitor and replenish stock levels Handle cafe orders and payments efficiently
3. Opening & Closing Duties (Keyholder)

Open the club at scheduled times, following opening procedures Conduct opening checks to ensure facility is safe and ready for members Close the club securely at end of day, completing all closing procedures Perform security checks and ensure all areas are locked Respond to any security or emergency situations responsibly
4. General Support

Maintain reception area and ensure it's always presentable Keep changing rooms, courts and public areas clean and tidy Support with basic facility maintenance and safety checks Assist with event setup and tournament organisation Help promote club services, events and membership benefits Work collaboratively with team members and management Follow all club policies and procedures
Essential Requirements

Previous customer service experience (minimum 1 year) Experience in hospitality, retail or leisure environment preferred Barista experience or willingness to learn coffee preparation Strong communication skills Ability to work effectively in a fast-paced environment Reliability and punctuality with a flexible approach to shifts Trustworthy and responsible - essential for keyholder duties Basic computer skills for booking systems and POS operation
Desirable Requirements

Experience with sports facilities or club environments Knowledge of padel or racquet sports (training provided) Retail experience Social media awareness for promoting events and offers Previous keyholder or supervisory experience
What We Offer

Free court time and cafe discounts Opportunities for career progression Supportive ownership team committed to your success Modern, well-equipped facility in a growing sport
Benefits

Company pension Employee discount Free parking On-site parking Store discount
Application Process

To apply please submit:

Current CV highlighting relevant experience Cover letter explaining why you're the right fit for this role
Job Types: Part-time, Permanent

Pay: 12.21-13.00 per hour

Expected hours: 20 per week

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person